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RV Can
Contributor I
May 18, 2021
Answered

Spotify woes

I just recently purchased the Sonos Port to connect my turntable to my Sonos system, however, since connecting last Saturday, Sonos will no longer play anything from my Spotify account, and indicates “the connection was lost”. This could be unrelated to the Port, as i have since disconnected the Port, but not sure, and I do have an excellent wifi connection.

My system will play other streaming ie. radio stations, but not with Spotify. My Spotify account will play on my computer or phone.

I have tried a number of the suggestions noted re. Spotify, but no avail. Any suggestion would be welcome.

Thank you.

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RV CanAnswer
Contributor I
May 19, 2021

Corry

Further to my note above, I have now figured out it was only one of my Sonos speakers (Play 5) that was causing Spotify to not play.  I unplugged the Play 5 power cord for a couple minutes, and that seemed to have reset it.  It is now all working. So weird but glad it is back up and running. Now I will reconnect the Port.

Thanks again for your help.

Rick

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7 replies

Corry P
Corry P
Sonos Staff
May 19, 2021

Hi @RV Can 

Welcome to the Sonos Community!

I recommend you try removing your Spotify account from Sonos and then add it back on again.

Settings » System » Services & Voice » Spotify » Remove Account.

Settings » System » Services & Voice » Add a Service » search Spotify » Spotify » Add to Sonos

If that doesn’t help, please try rebooting your router and Port by turning them off for 30 seconds.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
RV CanAuthor
Contributor I
May 19, 2021

Corry

Thank you for the quick reply. I did try removing and adding back the Spotify account, and have just done so again. As well, I have rebooted the router a couple times. Neither has resolved the issue.

I assume it has nothing to do with my recent addition of the Sonos Port.

Perhaps I should uninstall the Sonos App and reinstall??

Thanks again, and please let me know any other thoughts you may have.

 

Corry P
Corry P
Sonos Staff
May 19, 2021

Hi @RV Can 

Thanks for trying those steps.

Do you have any WiFi boosters/extenders? If so, please try turning them off and keep them off for the duration of a good test.

If this doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

 

Edit: Uninstalling the Sonos app is unlikely to help.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
RV CanAuthorAnswer
Contributor I
May 19, 2021

Corry

Further to my note above, I have now figured out it was only one of my Sonos speakers (Play 5) that was causing Spotify to not play.  I unplugged the Play 5 power cord for a couple minutes, and that seemed to have reset it.  It is now all working. So weird but glad it is back up and running. Now I will reconnect the Port.

Thanks again for your help.

Rick

    Corry P
    Corry P
    Sonos Staff
    May 20, 2021

    Hi @RV Can 

    I’m glad to hear you found a fix!

    It can be important to remember that Sonos players are computers with speakers instead of monitors - sometimes a reboot is all it takes!

    You are more than welcome. Enjoy!

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    RV CanAuthor
    Contributor I
    May 20, 2021

    Thanks again Corry. I cannot live without my Sonos and Spotify!!!

      nickgilman
      Avid Contributor I
      May 24, 2021

      Just got off the phone with Sonos. I was reporting the same issue you were having too. Solution was to simply power cycle all the Sonos units. So far so good, in terms of this fixing the issue.

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