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paul0258
paul0258
Contributor I
June 5, 2020
Question

Spotify stops playing track about 10s in, skips over next in queue and resumes with one after

Playing through an original Connect to my standalone stereo system.

While playing a playlist or favorited album, about 10 seconds into a track, playback stops, there is an error that the *next* track can't be played because connection to Spotify was lost, and playback resumes with the one following that.

If I tap on the first track in this sequence of three, it resumes playing flawlessly.

This never happens with the first song in the queue.

Since the third track in the sequence always plays fine, or the first one if I select it, this seems to rule out a legitimate network or wifi error?

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      25 replies

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      Jean C.
      Jean C.
      Retired Sonos Staff
      June 19, 2020

      Hello @Stewart UK,

      I don’t think that returning the Boost would be necessary, I’m not seeing any “bad cable” flags before June 9th. So you either switched to a different cable at that point that is flagging the system or one of the ports you switched to has a bit of dust in it or something. Using the port 2 on the Boost, swapping the cable back or changing the router port (or all three) might eliminate that connection error. I’m not seeing any specific issues with the Sonos Connect running your turntable either just to be clear. 

      If you are not seeing any Sonos players in your Spotify listing you may want to restart your Spotify app, it should find the players in your network. 

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      Stewart UK
      June 19, 2020

      Hya

      1. Ok no problem, Connect seems to be running fine so will leave as is.

      2. I've  been on the phonewith  Sonos today andhelped  them by running live diagnostics whilst dling certain operations. We are all now convinced that this is sn.emcoding error between Sonos and Sootify and theyve passed the data caught to Spotofy also. Thankyou for your time.

      ianacwilliams
      Lyricist III
      June 19, 2020

      I too am having an issue with Spotify streaming on my SONOS Move. This is the only device connected over Wi-Fi rather than the SONOS mesh network. Spotify tracks keep repeating even when shuffle is not on. Also the track actually playing sometimes does not match the track artwork showing on the SONOS app. Diagnostic log 1851372997.

      Jean C.
      Jean C.
      Retired Sonos Staff
      June 20, 2020

      Hello @ianacwilliams,

      Thank you for reaching out with your playback issue. I’m not seeing your Move included in your current household on this diagnostic report. 

      Is it in Bluetooth mode or on a different WiFi network?

      If you have multiple routers, extenders or access points it could effect how well Spotify is functioning on your system. 

      Help others find useful content by clicking the like button and selecting the best answer to your question.
      Stewart UK
      June 23, 2020

      Its fixed ! Update your software everyone if you aren't  on the latest version..

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