Spotify stops playing track about 10s in, skips over next in queue and resumes with one after

Absolutely, when I rang the hotline on thursday there was no mention of this.

This issue has been reported in these forums as far back as 2018. WiFi is normally blamed but it does not appear as though it has ever been conclusively addressed by Sonos (and reports in this thread prove that it is not a WiFi issue). 
 

Hopefully Sonos is able to commit the time to resolve this now. 

Hello @paul0258 et al.

Playback issues can have multiple and overlapping causes and 9 out of 10, its network related. 

When those potential causes are optimized, eliminated or accounted for we can look into sources of this issue.  

The glitch you are experiencing in this particular instance can be worked around by using the Spotify app to start playback rather than the Sonos app for the time being. 

Anyone who is experiencing the same issue should be able to solve it the same way until the root of the issue is fixed. 

I've taken SONOS off automatic updates so that I'm notified when theres an update and can track if it fixes the problem.

@Stewart UK, That’s one way to do it.

 I did take the liberty of looking at your system and have a few questions for you in general. 

• Is your Boost wired directly into your main router or is in a secondary router or extender?
• I see a flag for a possible bad Ethernet cable in your most recent report, have you replaced the cable since then?
• Can you change your Sonosnet channel to 6 from 1? I know that you have tried them all but 6 looks like the least trouble and your connectivity is rather weak over all.

If you happen to live in an older building with a lot of stone or plaster work, you may already be aware of the interference this can cause with WiFi networks and have taken steps to remedy these issues. How far apart would you say that your players are from each other in general and are any of them enclosed in a cabinet or in close proximity to other pieces of audio or electronic or audio gear?

Hya, thankyou. Answers below. :)

•  
• Is your Boost wired directly into your main router or is in a secondary router or extender?

Yes

• I see a flag for a possible bad Ethernet cable in your most recent report, have you replaced the cable since then?

Bought two new cables last week.

• Can you change your Sonosnet channel to 6 from 1? I know that you have tried them all but 6 looks like the least trouble and your connectivity is rather weak over all

Done it multiple times but havedone  it again Wifi signal is strong on all other products in house.

P.s. I just resubmitted a diagnostic as I had BT OpenReach out today, they relaid the cable to our house and then tested our system fully. Afterwards no faults were reported on any test. There is nothing left for me to do on my end sadly other than wait for a fix from your softeare team. The pattern is always the same Sonos will play 3 tracks perfectly thrn skip the 4th then go erratic. Same every time. Works perfectly via Spotify Connect

Hello @Stewart UK,

Thank you for the additional info. The only thing that I could possibly have you do at this point is switch the Ethernet port that the Boost is plugged into on your router, if you have more than one port available, and switch the Ethernet port on the boost itself. That might actually resolve the possible “bad cable” flag that I’m still seeing. 

Other than that, continue to use the Spotify app to start playback until we have a solution.    

Done that before but will try again. The issue is this is now a brand new different router and cables since the previous fiagnostic you saw and the new one today, so if theres an issue it has to be with your Sonos Connect ports surely ? Do I need to return the router to you ?

Im not sure what is going on but now no Sonos products are showing in Spotify Connect at all.

return the Connect I mean lol sorry, multitasking badly here