Contributor I

Question

Spotify stops playing track about 10s in, skips over next in queue and resumes with one after

25 replies
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Playing through an original Connect to my standalone stereo system.

While playing a playlist or favorited album, about 10 seconds into a track, playback stops, there is an error that the *next* track can't be played because connection to Spotify was lost, and playback resumes with the one following that.

If I tap on the first track in this sequence of three, it resumes playing flawlessly.

This never happens with the first song in the queue.

Since the third track in the sequence always plays fine, or the first one if I select it, this seems to rule out a legitimate network or wifi error?

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Jean C.

Retired Sonos Staff

Hello @paul0258,

Welcome to the Sonos Community and thank you for reaching out with your playback issue.

Can you verify that this only happens on your Sonos Connect and not on any other individual Sonos speakers in your system?

Have you rebooted both your router and your Sonos players since this issue began occurring?

Have you made sure that your Sonos system is operating on the latest software version available?

It is a little odd that the 2nd track should be the issue, can you submit a current diagnostic report from your system is the issue is persisting?

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paul0258Author

Contributor I

Hi @Jean C. ,

Thanks for responding.

It has happened also in zone Garage (Play:5 gen1) and in zone “Play1 black”.

System has been updated.

Players and Connect have been rebooted.

Router and cable modem have been rebooted.

Boost has been rebooted.

Problem persists with the same pathology.

I do not have this problem when playing from Amazon Music.

No other wifi-based products or apps in my household are having any issues.

This includes video streaming apps such as Netflix, which consume more bandwidth than Spotify, or so I would think.

Diag# 1127012591.

I hope you are able to identify the cause of this very irritating problem.

Regards,

Paul

Jean C.

Retired Sonos Staff

Hello @paul0258,

Thank you for the additional detail and the updated diagnostic report.

Can you run two test sessions for me?

Can you test Spotify playback on your Sonos Beam in the Kitchen alone and un-grouped to other rooms for 5-20 minutes.
Next, take either your Play: 5 Garage or your Play: 1, wire it directly to your router and test Spotify on this speaker only for 5-20 minutes.
Make a note of any difference in playback behavior and then send a third diagnostic report.

I am looking for something very specific in the playback data so a longer test period on your wired player would be ideal

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paul0258Author

Contributor I

Hello again @Jean C. ,

Thanks again for your help, it is truly appreciated.

Did all that you asked, here are my notes.

Regards,

Paul

Played Connect/stereo for about 10 minutes, a couple songs in q were skipped over, did not catch error.

Played Beam for 30+ minutes, several skipped over, about 10s before end of Bye Bye Mon Amour, got error "Can't play The Planets - the song is not encoded correctly" and then started playback of next one (Piste San Tistre).

Connected P1 to router via wire, pulled diag 1178493586.

Played for 50 mins.

Skipped 4th track Indaco, I was in another app so didn't see if there was an error message.

(Note that I intentionally skipped over track Eros, not a system issue.)

Later went back and replayed last minute of Nightbook, it successfully transitioned to Indaco.

Skipped ahead to Mon Amour to see if it would transition to The Planets- ok.

Switched albums. First two songs ok. Skipped to 30s left in 3rd song, then got same encoding error for 4th one. This time got a screenshot, see below.

Diag 975022880

Jean C.

Retired Sonos Staff

@paul0258,

Thank you for your thorough test of this issue.

If you start playback using Spotify Direct Control from the Spotify app, does this issue persist?

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C

ColinvZ

Trending Lyricist II

Hi @Jean C.

Just adding my name to the list (diagnostic report 2095493824).

Spotify occasionally skipping to the next song seems to be a reported issue from time to time and WiFi is often blamed.

I am also experiencing this problem but my Sonos Port (S2) is hard wired (ethernet) to my router that is connected to a 100Mbps fibre line. The same as others, other services (e.g. Apple Music) never skip.

Spotify Direct Control with the Spotify app also appears to work fine - it is only the Sonos implementation causing problems.

paul0258Author

Contributor I

Hi @Jean C. ,

From Spotify Direct, I played the entire Peter Gregson album (4 tracks) without any problems.

I played the Einaudi album but only the first and last 30 seconds of each song to test the transitions, as I was short on time. Again no problems.

This was on the Living Room Connect.

Diag 1180012471

Regards,

Paul

Jean C.

Retired Sonos Staff

Hello @paul0258 & @ColinvZ,

Thank you for the additional diagnostic reports and details.

If you are able to play successfully directly from the Spotify app without interruptions then this is likely going to be your best bet.

This is an issue that we are tracking and will let you know when there is a fix.

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S

Stewart UK

I'm throwing my hat in the ring on this too.

This seems quite a common problem on here but im running out of options to fix it. I've had Sonos for over 5 years with no najor issues

... not now Plays first few tracks absolutely fine then skips 3rd track and says 'Spotify encoding error'. Resumes on next track. Spotify Direct Control works fine as do other streaming services.

FULL DETAILS

Equipment:

EE Smart Hub

SKY Q with boost (on second floor).to Mini Q

Hive (wired into the router)

Sonos: with Move, 4 x play 1s and a Sonos Boost wred into the router. Sonos Connect for turntaable.

Problem: SONOS plays three tracks off Spotify flawlessly then has an encoding error and skips a track. Always same pattern. Had same system for 5 years only change is addition of the Move. Had Sky Q with boost and Hive for 2 years minimum no issues. This only happens with Spotify via the Sonos App. Spotify Direct Connect is fine as are all other streaming services.

Tried:

Replacing router woth same model from EE as old one was malfunctioning.

Splitting bandwidth into two (2.4ghz and 5ghz) on router.

Stopping Smart channel and assigning 2.4ghz to a statoc channel (tried all three 1, 6 and 11) making sure Sonos wasn't on the same channel.

Changing EE Smart hub mode to Mode 2 which is more connectable.

Removing the Sonos Boost from the equation and running the soeakers on wifi only.

Unplugging router and Sonos speakers to reset.

Moving the reattached Sonos Boost to 4 feet (and another room) away from the Hive receiver using a long erhernet cable.

Still same repeating pattern, 3 songs and it skips.

Ugh.

Stewart

paul0258Author

Contributor I

Thanks again, @Jean C.

“This is an issue that we are tracking and will let you know when there is a fix.”

It is better to know this than to think there is something problematic with my household.

I prefer playing from the Sonos app but can live with the Spotify app. Hopefully this is temporary.

Hope your team is able to deliver a solution soon.

Regards,

Paul

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