Spotify skips to next song or stops playing, other sources work just fine meanwhile

@LukasOnTheRun Thank you for the follow up with the diagnostic report number, but we still need your network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). Your report is indicating issues tied into router performance and wifi interference. Please read through that article to adjust for anything in the environment with where you have Sonos placed on or near that you can make adjustments with.

You are also running Sonos in Station Mode, meaning wirelessly on your routers 2.4 G connection. I would ask that you next test in Sonosnet by removing the surround setup. You can then look in the rooms tab and confirm your Sonos One SL’s are setup in their own room names. You would then Ethernet wire one of your Sonos One SL’s to the router. You would then do one more full network and Sonos equipment power re-boot off/on for 30 seconds. When you are reconnected to your Sonos system then test the music playback once more for 30+ minutes. You will also want to take one more diagnostic report number while playing and hold on to it.

If you are no longer running into the issues you may need to keep a Sonos product wire to the router for Sonosnet. If you cannot keep your current product(s) wired you would then want to look into getting the Sonos Boost as the product to stay wired to the router. If the issues are continuing then you will want to call in and speak with our phone agents along with having your network topology and diagnostic report number(s).

I'm having the same issue as described in the original thread. My diagnostics I'd is 598051342

3 Sonos play 1s. Two are on 2.4 GHz WiFi, one is plugged into a homeplug wired port. 

@Mediaguy5876 Thank you for bringing your concerns to use here and welcome to the Sonos Community. I do not see any threads or posts made by you other than this one. Have you read and competed the steps in this threads marked Best Answer? Have you read and followed up on my previous post? Please confirm that information and testing. As previously mentioned, if the issues are happening after the testing steps then please call in for live agent support. Your submitted diagnostic report number shows your Sonos products have not been re-booted in 30+ days.

Hi @John G , 

so I took all the steps you suggested:

1. Tried all kinds of different channels on my router for the 2.4 G network, error still occured
2. Removed the surround set-up, had a separate room for each of my speakers, tried all of them separately, still skipped songs no matter which speaker I selected to play music.
3. Connected one of my One SL to the router directly via ethernet cable. Played music only on this speaker, still songs were skipped. Additionally switched channels in the SonosNet settings (making sure channel of SonosNet is not the same like the router channel as suggested in this post Change your Sonos system’s wireless channel. No improvement.

Eventually after having tried all of the above without seeing any improvement, I called in with a phone agent. We went thru all different kind of analysis of my Sonos setup, he saw some causes for network interference and worked on solving them. He also said general connectivity for my system is good and should not cause an issue. He also told me, that the skipping of spotify songs via the sonos app is a known issue, due to problems in the interface sonos has in place for third party streaming platforms. However this seems to affect Spotify only. According to his information, Sonos is working together with Spotify in order to solve this issue in the next big software update which will be released in beginning of June. 

I really hope you guys will be able present the solution with the new update, I won’t be liking to play my music through the spotify app the whole time…

This is what my matrix looks like when the skips are happening. To me my connectivity and interference looks fine, can’t see why any drop outs should occur. Spotify has now also started  saying certain songs aren’t encoded properly and it skips these entirely, and saying connection lost for the ones it skips mid song. Spotify connect plays a lot lot stabler but I have had skips with it also.

I’d consider decommissioning the BRIDGE, and either replace it with a BOOST, or wiring directly to a speaker with an Ethernet cable. The power supply on the BRIDGE is old enough now for them to have fluctuations in voltage, that can cause connections to be tenuous, and other issues that are very hard to track. No guaranty that this is your issue, but as soon as I see a BRIDGE in your system, it makes me nervous. 

I did have my play 5 wired directly, to the router, but the phone agent a few days ago asked me to reconnect my bridge to see if it worked better, it hasn’t made any difference.

Encountering the same problem. 

• What devices do you have?

Symfonisk book shelf

• Has anything changed on the network?

No

• Which service(s) are you trying to listen to?

Spotify, saved to device or streaming is the same 

• Is the behaviour always the same?

Yes. Skips every now and then.

• Can you recreate it with ease, or is it random?

Random, but regular. At least once a day.

Diagnostic info: 1251937132

Hi,

This is clearly a Sonos/Spotify problem, even the agent I spoke with admitted it. Instead of trying to avoid the responsability by repeating these steps over and over, why doesn’t Sonos simply make a public announcement about this? Sonos is clearly trying toi save some time because it doesn’t know what the problem is on its own end. This is quite frustrating and Im thinking that maybe this is the end for Sonos.

I think what you’re seeing is a partner, Sonos, unwilling to throw their partner, Spotify, under the bus. Sonos doesn’t handle the stream in any way until it reaches the speaker, at which point they interpret the stream, and play it on their speakers. Sonos doesn’t own the source servers, or even the sensitivity that a Spotify puts into their stream for disconnects. At the end of the day, Sonos points their speaker to reach out to Spotify’s server, and play the stream handed to it. That’s the extent of Sonos’ responsibility, just play the stream you’re handed. So, it’s there was a Sonos complicity in actually having difficulty in playing a stream, we would likely see the same issue on other streams beyond just Spotify. Which we don’t. 

My assumption is that Sonos continues to pass information on to Spotify to let them know that the server Spotify has set up to feed to Sonos is having issues, so that Spotify’s engineers can rectify the issue. So far, there doesn’t seem to be any visible motivation from Spotify To do so, so people keep complaining to Sonos, who has virtually no ability to do anything, other than complain to Spotify.