Contributor I

Answered

Spotify skips to next song or stops playing, other sources work just fine meanwhile

Forum|Forum|8 years ago
April 25, 2018
269 replies
49354 views

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.

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Best answer by Edward R

We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.

Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.

Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:

What devices do you have?
Has anything changed on the network?
Which service(s) are you trying to listen to?
Is the behaviour always the same?
Can you recreate it with ease, or is it random?

Be sure to include the a diagnostics confirmation number, too.

Show previous replies

Jean C.

Retired Sonos Staff

Hello @RonSingapore ,

Can you submit a diagnostic report from your system while the Sonos player is wired to the network and after 5 minutes of testing?

I’d like to be able to look at the communication data from that configuration so I can offer you more specific and less general advice. It’s great that Sonos is able now to run on Wifi but a WiFi network environments are almost as unique as fingerprints and sometimes a wired connection will bring superior connectivity.

As I’ve mention before, Sonos can create it’s own mesh network and be isolated on it’s own channel but that will only happen if one Sonos product is wired to the network. Being able to compare these configurations against each other will all me to offer a more tailored analysis of your situation.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jean C.

Retired Sonos Staff

Thanks for the clarification @wentzel.

It’s more a question of if the Dream Machine supports STP at all and it doesn’t seem to, you can test this by plugging two of them in and seeing if the network breaks.

Were you able to see if there were multicast settings or LAN/WLAN multicast filtering settings int the UDM?

I certainly will be taking some of my down time to investigate this further for my own edification as well as for trying to crack this particular nut.

If you have network wall ports in every room, they would also be fed by a switch, do you know where and what this switch is?

If the switch feeding the wall ports is managed, it can be configured to support STP, if not we’re back to square one.

As for the grouped playback behavior, that’s going to be tied to how well the players are communicating to each other, the one wired shouldn’t be the one dripping out though. Very strange.

Does it ever matter which audio source you are using, Spotify vs radio for instance?

Help others find useful content by clicking the like button and selecting the best answer to your question.

R

RonSingapore

Lyricist III

Hello @RonSingapore ,

Can you submit a diagnostic report from your system while the Sonos player is wired to the network and after 5 minutes of testing?

I’d like to be able to look at the communication data from that configuration so I can offer you more specific and less general advice. It’s great that Sonos is able now to run on Wifi but a WiFi network environments are almost as unique as fingerprints and sometimes a wired connection will bring superior connectivity.

As I’ve mention before, Sonos can create it’s own mesh network and be isolated on it’s own channel but that will only happen if one Sonos product is wired to the network. Being able to compare these configurations against each other will all me to offer a more tailored analysis of your situation.

@Jean C. I submitted diagnostic report 492588371 as requested. After you review, please advise how I can switch back to wifi. Thanks

W

wentzel

Trending Lyricist I

Thanks for the clarification @wentzel.

It’s more a question of if the Dream Machine supports STP at all and it doesn’t seem to, you can test this by plugging two of them in and seeing if the network breaks.

I’m not sure exactly what that means, all i know is that it doesn’t support configuring the spanning tree protocol costs. However, I connected one more Sonos device, and the network matrix at <device ip>/support/review looks better. It looks like both devices are forwarding and there are no orange or red squares for the moment. I submitted a diacnostic report (1234271432) and just exactly while I was doing that the sound from the problematic Connect disappeared, but just after the diagnostic report was sent in the sound came back, and it has been working well while writing this message. Here’s a new report, in case the first one was corrupted: 1356008615. Oh! Interesting! Actually, the problematic device shuts down the sound during the submission of the diagnostic report. Is that the expected behavior? It is one of two “secondary nodes”.

Oh, and by the way - after hooking up the second device also, the Connect no longer drops the sound when a third or fourth device is added to the group. However, when I group all five devices it still drops (and comes back every once in a while, kind of like how it was with two in a group before)...

Were you able to see if there were multicast settings or LAN/WLAN multicast filtering settings int the UDM?

There is a possibility to enable or disable “Multicast DNS”, which according to the description “enables the mDNS reflector service on UniFi Security Gateways. It is currently enabled.

I certainly will be taking some of my down time to investigate this further for my own edification as well as for trying to crack this particular nut.

Cool! Thanks for the dedication :)

If you have network wall ports in every room, they would also be fed by a switch, do you know where and what this switch is?

If the switch feeding the wall ports is managed, it can be configured to support STP, if not we’re back to square one.

Well the switch that is originally in the house is not managed. As I’m not using all network ports in the house, I’m not using that switch, just the UDM. It only has four ports though, so if I need to hook up more devices I’ll need to use the original switch that isn’t managed. Currently, both Sonos devices that are hooked up, are hooked up to the UDM.

As for the grouped playback behavior, that’s going to be tied to how well the players are communicating to each other, the one wired shouldn’t be the one dripping out though. Very strange.

Does it ever matter which audio source you are using, Spotify vs radio for instance?

I’m usually listening to Spotify. Just now I tested with TuneIn radio, and the same issue was there. It kind of works when the Connect is grouped with one to three more devices, but as soon as the fifth is added to the group the sound disappears, but still displaying as playing with sound in the Sonos software.

Jean, Please see my answers in red above.

I’ll keep listening today with both devices hooked up by wire, and see if it works any better.

EDIT: Uhm...now it’s super weird actually. Now the problematic device actually doesn’t really work well by itself anymore. But when grouped with another device it seems to be working fine. Not if it’s grouped with all of them though… :S

Jean C.

Retired Sonos Staff

Hello @RonSingapore,

Thank you for your patience.

If Spotify works fine while one player is wired in, we may need to find a way to wire a player for more stable playback performance.

Sonos is designed with WiFi in mind, but using the Sonosnet mesh feature can help it navigate around structural and wireless interference.

We even make a Boost that can be the product wired to your router so that you don’t have to relocate your speakers.

I understand that this isn’t your ideal solution but it may be the best one since Something in your environment is stymieing the connectivity just enough to interfere with playback.

Has that other Sonos One(Tipsy Cow) been there the whole time and had been missing from the system or was it unplugged or elsewhere in your previous diagnostics?

If this player has been missing, this could also indicate network connectivity issues that are intense enough to disrupt playback.

If you would like to return your system to a WiFi based set up, all you need to do is detach the Ethernet cable and the players will connect to the network rather than Sonosnet.

Help others find useful content by clicking the like button and selecting the best answer to your question.

D

daprice89

Lyricist I

fact is.. spotify sucks on sonos..

spotify shoudl figure it out..

i have all of my equipment hardwired and it always skips/drops music.. ridiculous

B

BrendanP

Lyricist I

My Sonos system (I have 3 Play1s and a Beam) is having ongoing issues when streaming from my Spotify account. A song will get hung in the Queue (can see bars dancing for 5secs with no sound) and then a box will pop up saying “Unable to Play” XYZ Song “the Connection to Spotify has been lost.” The issue is almost constant now.

Re my unsuccessful diagnosis: Have 300mbps symmetrical and other steaming (incl video) video services are 100% fine (so would not think it is a broadband issue). In Sonos, other music services (eg, Amazon Music) work without issue. So would appear to be an issue with Spotify and Sonos integrating? On the Sonos App, I tired Removing and Re-adding my Spotify account, but that doesn’t improve things. Is there a solution to this … been working poorly to not at all for days.

jgatie

My Sonos system (I have 3 Play1s and a Beam) is having ongoing issues when streaming from my Spotify account. A song will get hung in the Queue (can see bars dancing for 5secs with no sound) and then a box will pop up saying “Unable to Play” XYZ Song “the Connection to Spotify has been lost.” The issue is almost constant now.

Re my unsuccessful diagnosis: Have 300mbps symmetrical and other steaming (incl video) video services are 100% fine (so would not think it is a broadband issue). In Sonos, other music services (eg, Amazon Music) work without issue. So would appear to be an issue with Spotify and Sonos integrating? On the Sonos App, I tired Removing and Re-adding my Spotify account, but that doesn’t improve things. Is there a solution to this … been working poorly to not at all for days.

https://status.sonos.com/

A

aaronnicholl

Lyricist II

Had the same issue… finally just removed the Sonos app from my android phone and reinstalled the app...it re-connected to the wifi and now seems to be working...try that if you have not yet already

B

Bduth

Lyricist I

Same issue - Spotify loses connection when played thru Sonos, Pandora works fine. Spotify works on other devices and wifi has plenty of speed and bandwidth.

Using 3 PLAY 3’s, Soundbar, Connect:Amp, and Boost. The Boost is hard wired into a Linksys Velop nest system with 4 nodes, the rest of the Sonos products are using wifi/Sonosnet.

All software is updated. The router, modem, mobile devices, apps, laptops and Sonos products have all been updated, restarted, reloaded, and unplugged repeatedly. It occurs with or without the Boost and on all channels (1, 6, 11) This problem is new in the last 2 weeks, prior to that no issues for several years Otherwise, no recent changes have been made aside from recommended software updates.

Thanks in advance.

Diagnostic # 598934767

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