Spotify skips to next song or stops playing, other sources work just fine meanwhile

Hi @wentzel thank you for reaching back out to us. 

At a quick glance, I would try changing the Sonosnet channel from 1 to 11

I’m also including a master list of Unifi and switch settings that you may want to look at:  

• Log into the UniFi controller.
• In the Settings tab, click Wireless Networks.
• Click Edit next to the network SSID.
• Expand Advanced Options.
• Uncheck Block LAN to WLAN Multicast and Broadcast Data.
• In the Settings tab, click Sites.
• Disable Auto-Optimize Network.
• Force Protocol Version = IEEE 802.1d (Classic)

CST Port Configuration

• Set both "Port Cost" & "External Port Cost" to 0 (Auto)

• Set the "External Port Cost" to 2 (10Gb)

Please keep us posted on how things are working. 

I have a similar problem with Spotify stops playing and after some time 5-10 seconds continues. It’s only my Sonos Play5 Gen1 thats affected, not my Sonos One and it doesn’t matter which channel I use or the Play5 is close to the Access point or not. Other sources works fine. For my system it started around october/november 2019. Sonos support says it’s my wifi ...

My network equipment is:

• Ubiquiti Networks USG,512MB (router)
• Ubiquiti UniFi AP AC LR (UAP-AC-LR) (access point)

I have made these changes on the configuration as requested by Sonos support but it did’nt make a difference:

• Uncheck Block LAN to WLAN Multicast and Broadcast Data.
• Disable Auto-Optimize Network.

I’ll check the other setting mentioned above.

Hi there, @larsvillaume, 

Can you provide us with a Diagnostic Report confirmation number so that we can look more closely at what might be happening?  

Before you try to fix the wireless issue, try the wired, closed network if a speaker is close to the router. All you need to do is simply wire any of your Sonos products to your router with an ethernet cable, and your system will switch over automatically. You will need to keep one of your Sonos products wired to your router permanently in this configuration. Your easiest solution to wireless issues may be to switch to the wired network--it worked for me after a year of aggravation!

Hi,

I’ve tried to follow these directions, but it seems to not be completely adapted to the UDM. There are settings in many different sections, so I’ve only found some of the ones you mention. E.g. I can’t seem to find the force protocol version setting.

Also, I’m not sure what “CST Port Configuration” is. If you meant that I should “Configure the STP”, then that is actually not supported on the UDM. But as long as I’ve only connected one Sonos device by ehternet cable it shouldn’t make a difference, should it?

I’m wondering whether the setting “Enable minimum data rate control for 2G” needs to be disabled, or at least lowered? Are my Sonos products only 802.11b? Will they have an issue if the minimum data rate is set to 6Mbps? But then again, why would any of the settings of the wireless network matter (except maybe the network channel), if the Sonos sets up its own mesh network when it’s connected to the ethernet?

My latest diagnostics code: 1585311725

Hello @wentzel,

Thank you for reaching back out to us, unfortunately the diagnostic report you submitted is corrupted so i’m not able to pull anything useful from it. 

I wasn’t able to track down any specific documentation regarding the Ubiquiti Dream Machine specifically but common settings found in other Ubiquiti network equipment. 

You may actually find some useful information on the Ubiquiti support community regarding Sonos systems.

CST refers to Common Spanning Tree so yes its related to STP,  but again you may need to reach out to Ubiquiti or a network  professional to configure this device.    

Same problem here. I am using the Negear Orbi mesh router, nothings changed recently although I did change the wifi channel to 6 but it didn't change anything. 

The Sonosnet option is grayed out for me.

Diagnostic number 819722271

So what am I supposed to do to make my Sonos products work? Configuring the spanning tree costs is not a function that is available on the UDM, so a network professional can't do it either.

Hello @RonSingapore 

Welcome to the Sonos community.

Sonosnet will only be an option if you have one Sonos player or speaker wired into your router. 

If your system is operating over WiFi network the Sonos players will use the channel that the router is using, currently 6 on your system.

I’m looking at your diagnostic report and I’m seeing a lot of interference and packet loss, how far away from your primary Orbi node is your Beam?

Hi there ​@wentzel,

Either Ubiquiti support or a networking professional will have a better idea of what configurations are possible on that model of Ubiquiti router and I was able to locate a page regarding STP settings here. 

That being said, I have consulted with a few colleagues here and we have a very specific test scenario that we would like you to try.

1. Remove the Ethernet cable and return to a WiFi based configuration
2. Test playback from Spotify on the “Kontor” Connect: Amp.
3. Add other players to Kontor keeping this player as the group coordinator.
4. Submit a diagnostic report with the results, hopefully the second report will not be corrupted.

If this playback test fails it may be necessary to acquire a switch that supports the STP settings we need for the network to be compatible with Sonos.