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bjurasz
Avid Contributor I
January 24, 2021

Spotify radio stations not playing today on Sonos

  • January 24, 2021
  • 64 replies
  • 2863 views

I cannot get Spotify artist radio stations to play on my Sonos today. I can play other Spotify content, like a specific album. But the S2 app complains it cannot get songs for radio station. I’ve never had this problem before. I have reset everything with no benefit so far. Any ideas?  Those artist radio stations play fine in the Spotify app. Just not through Sonos 

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    Aussie Grit
    Contributor I
    February 4, 2021

    All good here now as well

    Xinister
    Trending Lyricist I
    February 4, 2021

    Much as I would love to give any credit to Sonos, it’s much more likely that the fix came from Spotify, since the data stream does not pass through Sonos until the point it hits your speakers to play, and there has been no software update for the controller/speakers. 

    AFAIK the stream comes directly from Spotify, but the communication with the Spotify API is via Sonos and the error I get (and most others I guess) is that it cannot get a list of songs to play but it works when playing from the Spotify app.

    My guess is that either something changed on the Spotify side when it comes to how the API presents Artist Radio, BUT it is just as likely that where was a change on the Sonos side when it comes to how they communicate with the API on their side.

     

    The speakers communicate with the Sonos API to get a list of songs, then the servers presenting the Sonos API that the speakers use communicate with the Spotify API. That is where I think the problem is,

     

    Sonos servers talking to the Spotify API. Either side can be wrong, and I don't care that much unless this starts to happen frequently, for me the Artist Radio is one of my favourite features.

    Agglo
    Lyricist II
    February 4, 2021

    I'm rather new to the forum and maybe naive...  but shouldn't sonos be part of this thread or is this not how this forum works? 

    The times when a forum was nothing more than a place for customers to vent and maybe help themselves are over, no? 

      Xinister
      Trending Lyricist I
      February 4, 2021

      I'm rather new to the forum and maybe naive...  but shouldn't sonos be part of this thread or is this not how this forum works? 

      The times when a forum was nothing more than a place for customers to vent and maybe help themselves are over, no? 

       

      I kind of wonder that myself. Many companies monitor their forums and have representatives that help customers with information and help, but as far as I can tell in this forum there are just users guessing and trying to help each other.

      Clarkey2021
      Trending Lyricist I
      February 7, 2021

      I guess I’m going to have to bookmark this page after all, as the same issue is back again today on my MacBook Pro and my iPhone. 

       

      It was only recently where I upgraded the app/controller for both devices. I’m wondering if that’s part of the issue going forward. 

      monkeyman
      Lyricist III
      February 7, 2021

      LOL.Mine has also stopped working again and I have not upgraded the controller so I am guessing that is not the cause.It really is time for a Sonos rep to come here and explain who or what is responsible for this or a least feign ignorance.

        Baskinl
        Lyricist II
        February 8, 2021

        Gee thanks Sonos- you lull us into thinking the radio station issue is fixed for a couple of days then yank it again - give me a break!! I’m sick of this stupid merry go round - fix it!!

        Xander P
        Xander P
        Retired Sonos Staff
        February 8, 2021

        Hi everyone, and thanks for reaching out to the Sonos Community!

        Just to provide some update on this, we're aware of an issue affecting the Artist Radio function from Spotify, and our engineers are working together with the Spotify team to get this issue resolved.

        No timescale for a fix I can share right now, however as a workaround you can use Spotify Connect directly from the Spotify app, or if you are using an iOS device with AirPlay compatible speakers, you can stream the audio from the Spotify app via AirPlay.

        I'll post a further update when the issue has been resolved.

          Aussie Grit
          Contributor I
          February 8, 2021

          Def groundhog day - some artist radio stations working, however majority are not.

          Resolution asap plse

          PamLop
          Lyricist I
          February 8, 2021

          The “Unable to get tracks for radio station” issue was happening several days ago then it started working again and 2 days ago stopped again.  I’ve tried at least 10 different artist and non work.  
          Maybe they API broke - but they why did it not work, worked, and now not work again. 

          It does work on Spotify -- so it must be between Spotify and Sonos.  
          Please fix ASAP -- it can’t be that hard to fix!

           

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