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Airgetlam
AirgetlamAnswer
Apr 6, 2025 6:35 PM UTC

The first thing I’d try is removing Spotify from your Sonos system. Then I’d add it back in, which would force the Sonos system to reach out to Spotify, reauthorize itself, and grab all the associated data with your Spotify profile. 

If that didn’t work, I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

3 replies

Airgetlam
AirgetlamAnswer
Apr 6, 2025 6:35 PM UTC

The first thing I’d try is removing Spotify from your Sonos system. Then I’d add it back in, which would force the Sonos system to reach out to Spotify, reauthorize itself, and grab all the associated data with your Spotify profile. 

If that didn’t work, I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce
HRA1975Author
Contributor I
Apr 6, 2025 6:42 PM UTC

It worked, thank you very much Bruce 🙏

 

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Airgetlam
Apr 6, 2025 8:06 PM UTC

Now, if only I could explain why it ‘lost’ the data….but  I am glad it worked ;)

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Bruce