Spotify not stops after 2 seconds

10 replies
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Since the most recent update our Spotify isn’t working -- it stops playing after about 2 seconds. Sometimes it says wifi unstable, but other sources stream fine.

We’ve had this problem in the past, but it had been solid since the update.

I’m using Sonos Play speakers on wifi with a Sonos Connect.

Have tried rebooting, re-installing etc.

Any advice would be greatly appreciated!

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UKMediaAnswer

As an update normally reboots your Sonos devices, any problems after an update are often caused by duplicate IP Addresses. Please see my post: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

Remember: Sometimes Red Wine helps :)

UKMediaAnswer

As an update normally reboots your Sonos devices, any problems after an update are often caused by duplicate IP Addresses. Please see my post: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

Remember: Sometimes Red Wine helps :)

3

3BirdsAuthor

Contributor I

Thank you

F

flowwithme

Trending Lyricist I

Seeing same issue. Restarting speakers doesn't resolve. They have fresh ips. I think we have a Sonos and Spotify network issue.

3

3BirdsAuthor

Contributor I

Unfortunately, I’m in the same position. Each has a unique IP, the system is on a dedicated wifi, etc. We had this problem early on with our system, but for a long time it was rock solid. I think something happened with the last update. Hope they fix it!

Let me know if you have any luck. Thanks

Airgetlam

Then if those suggestions don’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. There would be, I’d think, definite data as to where the interruption comes, although I don’t think Sonos can see data from Spotify’s servers that furnish the Sonos feed.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

3

3BirdsAuthor

Contributor I

Okay, so Spotify seems to be working again today. I haven’t done anything, so I’m not sure what has changed. Let’s hope it stays up!

Airgetlam

Since Sonos didn’t push any updates, that suggests either a local network issue, or something else between your speakers and the Spotify server, or even Spotify’s servers themselves.

Bruce