Spotify Connect not working with Amp (gen 1)

3 replies
1061 views

I have the Sonos Amp (not the black one, the older one) and Spotify Connect does not show the speaker when connected via WiFi. If the Amp is wired to the network it shows up.

How do I fix this? I want to use WiFi.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AjTrek1Answer

Hi @johanbaath

Try the follow ing in the orde listed

Unplug all Sonos
Sign out of Spotify
Check you routers admin page for updates and install if available
Reboot your router
Power cycle your iOS or Android device
Make sure your device and the Sonos app are up to date
Sign into Spotify
Plug-in your Sonos 1x1 and let each come back B4 moving to the next
Test your Sonos

If no joy….Submit a diagnostic within 10 minutes of the next occurrence, post the reference ID in this forum and call Sonos Tech support or contact them via Twitter or Facebook. You may have a failing network card in your Connect: Amp.

Let us know how things sort out. Cheers!

Together Everyone Achieves More = T.E.A.M.

AjTrek1Answer

Hi @johanbaath

Try the follow ing in the orde listed

Unplug all Sonos
Sign out of Spotify
Check you routers admin page for updates and install if available
Reboot your router
Power cycle your iOS or Android device
Make sure your device and the Sonos app are up to date
Sign into Spotify
Plug-in your Sonos 1x1 and let each come back B4 moving to the next
Test your Sonos

If no joy….Submit a diagnostic within 10 minutes of the next occurrence, post the reference ID in this forum and call Sonos Tech support or contact them via Twitter or Facebook. You may have a failing network card in your Connect: Amp.

Let us know how things sort out. Cheers!

Together Everyone Achieves More = T.E.A.M.

J

John B

Can you see and use the unit when using the Sonos app?

J

johanbaathAuthor

Contributor I

Hi @johanbaath

Try the follow ing in the orde listed

Unplug all Sonos
Sign out of Spotify
Check you routers admin page for updates and install if available
Reboot your router
Power cycle your iOS or Android device
Make sure your device and the Sonos app are up to date
Sign into Spotify
Plug-in your Sonos 1x1 and let each come back B4 moving to the next
Test your Sonos

If no joy….Submit a diagnostic within 10 minutes of the next occurrence, post the reference ID in this forum and call Sonos Tech support or contact them via Twitter or Facebook. You may have a failing network card in your Connect: Amp.

Let us know how things sort out. Cheers!

It worked, thanks!

Sign up

Login to the community