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johnrf4321
Trending Lyricist I
September 11, 2023
Answered

speakers keep disappearing and coming back

  • September 11, 2023
  • 30 replies
  • 5568 views

When I open the app on my iPhone sometimes it only shows one of my roams saying the other is powered off.  But it doesn’t show the other speakers, arc. woofer, 2 rear and 2 move.  Sometimes they’re there, sometimes not. I spent over an hour on chatting the other day, so long that my phone needed charging. It was working but a few hours later it isn’t. The tech wastes your time plugging and unplugging and reregistering and other nonsense.  But a day later the problem is back. The speakers come and go.  I can play music on the Roku tv which uses the arc, sub and back speakers but on the phone they’re not there.  It is getting to the point where I have to admit that I wasted almost 3 thousand dollars on a system that is unreliable and sonos can’t fix it.  Unplugging some of the speakers, which the tech makes you do, are behind heavy couches. I’m and old man and its hard to move these big heavy couches and harder still to get the plugs back in. Used to love the system but now it sucks . The trouble seems to have started when I bought my second roam. Very frustrating and I can’t  really afford to replace the whole system...

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Best answer by Brenda3456

 

 You can try restarting your phone and Sonos speakers. Force close the Sonos app and then reopen it.

30 replies

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Stanley_4
Stanley_4
Grand Maestro
September 21, 2023

Really it isn’t rocket science, if you can log into your router you can do it with a few clicks.

On the other hand it is a good reason to invite a grandkid over for cookies and computer support.

    lbouriez
    Lyricist III
    September 30, 2023

    I am having the same issue with my arc since a month now... Already have a fix ip, no idea how to solve that

    Airgetlam
    Airgetlam
    September 30, 2023

    Fixed IP for the router, or reserved IP for the Arc? There is a difference.

    You may be best off if you were to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. While it’s often a duplicate IP address, it certainly isn’t always the case.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

    Bruce
    lbouriez
    Lyricist III
    October 1, 2023

    On my router I set the IP of the Sonos manually based on their Mac address.

    Also, neither my iphone or my pixel can see the arc (and the 5.1 related speakers) but home assistant is still able to control them…

    It keeps happening and the solution is to reboot the whole 5.1 speakers... This never happened before, it started a month ago.

    My network setup is pretty simple, I have a udm se and a thew AP u6-lr. All the speakers are on my main wifi where is my phone.

    Airgetlam
    Airgetlam
    October 1, 2023

    Perhaps you could  submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

     

    Bruce
    Stanley_4
    Stanley_4
    Grand Maestro
    October 2, 2023

    Ubiquity gear and Sonos need a bit of care to work well together.

    How to configure your UniFi network for Sonos

    https://github.com/IngmarStein/unifi-sonos-doc

      lbouriez
      Lyricist III
      October 2, 2023

      Thanks for the post, I already setup everything properly years ago. Also the issue started to happen recently, the night after writing my post the group of speaker came back and it still here...

      Ariperelman
      Lyricist I
      October 19, 2023

      I had a similar problem, where one of my speakers would randomly disappear on my iPhone. this would happen only on my iPhone, never on my iPad or Mac. Turning off “Private Wi-Fi Address” in the iPhone’s WiFi settings resolved the problem for me.

      This seems to solve the problem. I have both android and iOS devices, in my iOS, speakers seems to randomly disappear. Tried turning on off the WiFi on device, turning on off the device, but problem persisted. When I turn off the Private WiFi Address on settings, automatically all devices appeared. 

        Noremorse57
        Lyricist I
        December 5, 2023

        I have the same issue now for several days out of nowhere. All devices had been fine for years. This is not a phone or ipad issue. I checked also with the PC app and its the same. The speakers themselves cannot connect to the network or something and flash white lights constantly. Rebooted everything, all speakers powered down/up, router rebooted, phone rebooted same problem exists. Something in my opinion changed at Sonos.

        Airgetlam
        Airgetlam
        December 6, 2023

        Were your Sonos speakers powered down while you rebooted your router?

        Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

        Bruce
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