speakers keep disappearing and coming back

Yesterday I used different sonos speakers during the day using either iPhone XS or iPad.  Phone was iffy. IPad worked consistently.  

The phone. continues to mostly just show the roams. IPad shows all of them consistently.  I guess Sonos just doesn’t work very well with the iPhone. 

Problems continue.  At some point today I lost control of the roam speakers. The song playing showed on the screen of the iPhone but ignored my commands. Had to turn off the speakers. 

All the speakers disappear now and then from both the iPhone and the iPad. Very frustrating. Frequently I just give up and switch to the air pods and apple music which work flawlessly.  Sonos seems unable to work consistently.

Spending more time analyzing problems with the sonos speakers and leaving comments, chatting online..than listening to music. Not the experience I’m looking for.

The other day I was on chatting with the sonos rep for so long that my fully charged phone ran out of charge. And asking me to unplug everything means I have to move 2 large couches. I’m 72 with arthritis and it’s not easy accomplish and frustrating when after moving said couches nothing changes. I love the concept of sonos, just wish it was real...

John, are the speakers/rooms still missing if your IPhone is close to your router? Since the last update, rooms go missing if I’m father away from my router even though my wifi coverage is decent, but not great. about 110 Mbps. 

Doesn’t matter how close.  No difference.  

I had a similar problem, where one of my speakers would randomly disappear on my iPhone. this would happen only on my iPhone, never on my iPad or Mac. Turning off “Private Wi-Fi Address” in the iPhone’s WiFi settings resolved the problem for me.

Still iffy. Sometimes both iPad and iPhone show all the speakers, sometimes one, sometimes none. It seems that its either all the speakers or just the roams.  But maybe sometimes the arc+ and moves are visible without the roam. But usually if anything is missing its the move and arc stuff (arc plus rear speakers and one woofer.  I can’t say for sure but I don’t think I had all these problems before I bought the roams, which I got one at a time.  Maybe they’re the problem and I should just put them away and go back to carrying the moves outside, but they’re pretty heavy.

I think there’s a problem with the sonos app.  All my devices are set to automatically update whenever there is an update.  Sonos needs to figure this out and send out an update.  Techs always want you do a bunch of stuff that you’ve probably just done and didn’t work. Yes we restart our devices. I don’t unplug the back speakers and woofer unless I have to since I don’t enjoy moving heavy couches around.  And in my experience there is never a time when the arc is missing and the rear speakers and woofer are not also missing and vice versa so I don’t see how unplugging them helps, but I’ve done it at the instruction of the tech more than once. Same with the Move speakers. Either both are there or neither. The roams were sometimes only showing one but I figured out that the wireless charger wasn’t working and replaced it with the original plug that came with it.

The wireless charger is a joke, don’t waste your money, no advantage. Placing the roam on the base is not easy, putting the wrong end down is easy to do (especially for my wife) and plugging them in is not hard. 

I figure I’ve got about $3,000 invested in these speakers. They should work flawlessly.

I fought similar Sonos issues and resisted the Community suggested solution for far too long. Since it only took a few minutes I finally gave in to frustration and tried it. Fixed my missing Sonos and several other issues and they have stayed fixed.

Go to your router’s DHCP page, set static/reserved IP addresses for your Sonos. Power them all down, reboot the router and controllers, power up the Sonos. Even if it doesn’t work you have at least eliminated one possibility.

I also solved my Sonos plugging/unplugging issues with a few of these. There are several sellers/options available, pick the best deal.

https://www.amazon.com/gp/product/B07KFMNJLH/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1

I’ll have to find someone who understands your post.  Way over my skills. Thanks though.