speakers keep disappearing and coming back

Forum|Forum|3 years ago
September 11, 2023
30 replies
5568 views

When I open the app on my iPhone sometimes it only shows one of my roams saying the other is powered off. But it doesn’t show the other speakers, arc. woofer, 2 rear and 2 move. Sometimes they’re there, sometimes not. I spent over an hour on chatting the other day, so long that my phone needed charging. It was working but a few hours later it isn’t. The tech wastes your time plugging and unplugging and reregistering and other nonsense. But a day later the problem is back. The speakers come and go. I can play music on the Roku tv which uses the arc, sub and back speakers but on the phone they’re not there. It is getting to the point where I have to admit that I wasted almost 3 thousand dollars on a system that is unreliable and sonos can’t fix it. Unplugging some of the speakers, which the tech makes you do, are behind heavy couches. I’m and old man and its hard to move these big heavy couches and harder still to get the plugs back in. Used to love the system but now it sucks . The trouble seems to have started when I bought my second roam. Very frustrating and I can’t really afford to replace the whole system...

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Best answer by Brenda3456

You can try restarting your phone and Sonos speakers. Force close the Sonos app and then reopen it.

Jamie A

Sonos Staff

Hi @johnrf4321, welcome to the Sonos Community!

So I and the community can better help you, can you describe your home network for us? Such as; the make and model of your router, if you have any additional access points or networking equipment, and if your network meets our system requirements.

Commonly when speakers are missing from the app, it means the device the Sonos app is installed on isn’t able to see the speakers on your network. This can be caused by having multiple access points or some router settings, so knowing how your network works will allow up to provide the best information to resolve this issue.

A step you can perform if you’ve provided your network information and are waiting to hear back from us, would be to use another device with the Sonos app installed to see if you can find your speakers with that.

I hope this helps!

E

etgeary

I’m having the same problem. i”ve been using Sonos for many years and never had a problem. Now, almost daily I’ll lose entire “rooms”. As with the John, they just seemto come and go. I haven’t changed anything with my wifi setup.

J

johnrf4321Author

Trending Lyricist I

Today I had all the speakers showing in the app. Later only the roams. At some point listening to the roams my iPhone lost control of the speakers and I couldn’t pause or control the volume. Right now the app only shows the roams. I think sonos has problems. Fix it or I’ll need a refund.

J

johnrf4321Author

Trending Lyricist I

I discovered today that the wireless charger I bought from Sonos stopped charging. Using the wired charger fixed the problem. Do not waste money on the wireless charger.

J

johnrf4321Author

Trending Lyricist I

I recently switched internet providers from Astounde to T Mobile. The problems predate the switch. I tried my iPad ear and all the speakers were there. But they all show on the phone sometimes. Most of the rest of your stuff I don’t understand.

Jamie A

Sonos Staff

Hi @etgeary,

I’m having the same problem. i”ve been using Sonos for many years and never had a problem. Now, almost daily I’ll lose entire “rooms”. As with the John, they just seemto come and go. I haven’t changed anything with my wifi setup.

Even if you haven’t changed anything in your network, it is still possible for changes, such as controller or router updates, to introduce new issues or bring forward unseen issues that were previously there.

As mentioned with @johnrf4321, the most common cause of rooms vanishing and re-appearing in the Sonos app is that the controller being used isn’t seeing the speakers. This could be caused be a lot of issues, such as being on a different access point, subnet, the controller swapping to 4G, or even wireless interference.

I recommend you submit a diagnostics when the speakers vanish from the app then reach out to our support team for further assistance on this issue.

I recently switched internet providers from Astounde to T Mobile. The problems predate the switch. I tried my iPad ear and all the speakers were there. But they all show on the phone sometimes. Most of the rest of your stuff I don’t understand.

I would think that since the iPad can see all the speakers but the iPhone can’t, would mean the problem lies with the iPhone. Make sure your iPhone is running the latest iOS, the Sonos app is up to date, and make sure the Sonos app permissions are set correctly in your iPhone settings.

If you follow those steps and still have issues, then please reach out to our support team for further assistance.