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aremarmelade
Trending Lyricist I
September 25, 2025
Answered

Soundcloud problem - Unable to play - Song not encoded correctly

  • September 25, 2025
  • 71 replies
  • 5918 views

From yestwrday my S1 system refuses to play soundcloud songs and say that all are encoded inccorrctly.

 

Anyone else experiencing this? Last time I had trouble with Soundcloud service it was a failure with the plugin.. and was fixed centrally.

All other services are working fine!

Thanks in advance!

 

Are

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    Best answer by aremarmelade

    Ahh monday!

    now its working again here in Norway! 😍

    71 replies

    Show previous replies
    A76
    Lyricist I
    September 29, 2025

    For those still not working…try re-adding tracks to playlist instead of trying to play from prior playlist 

      AliG79
      Lyricist I
      September 29, 2025

      We’re back in business! :)

        gosalh
        Lyricist II
        October 28, 2025

        Anyone else experiencing the same issue again? Seems like it may be back :-(

          Spkch
          Lyricist I
          October 28, 2025

          Reauthorize your soundcloud account did the trick for me.

           

          go to manage services → soundcloud → (yourname) soundcloud → reauthorize account.

           

          follow the steps and try again. Worked for me at least.

            Fabfaab
            Lyricist I
            October 28, 2025

            Anyone else experiencing the same issue again? Seems like it may be back :-(

            Yep

              Welimes
              Lyricist I
              October 29, 2025

              Hello all, unfortunately I am having the same issue, from yesterday, unable to contact anyone at sound cloud, could anyone who has successfully attempted to get this service running again plz, walk me thru the fix, would be more than happy for all assistance, n.b., I didn't understand the last options to get the system working, a better simplified explanation would be greatly appreciated, thx much..........

                aremarmeladeAuthor
                Trending Lyricist I
                October 29, 2025

                Same problem back again…. most likely this is an API issue between sonos and soundcloud and not fixable on user side. ping ​@SONOS 

                 

                  Spkch
                  Lyricist I
                  October 29, 2025

                  Same problem back again…. most likely this is an API issue between sonos and soundcloud and not fixable on user side. ping ​@SONOS 

                   

                  Reauthorize your soundcloud account did the trick for me.

                  go to manage services → soundcloud → (yourname) soundcloud → reauthorize account.

                  follow the steps and try again. Worked for me at least.

                    yupus
                    Contributor I
                    October 29, 2025

                    neither reauthorise or remove and add again worked for me.  Frankly quite ridiculous and the ability to report with either Sonos or Soundcloud is woeful.

                      drunkwithfatigue
                      Lyricist I
                      October 29, 2025

                      I'm on the S2 app.  I had to reauthorise, exit/start the Sonos app, try to play something new that I hadn't already tried to play before.  That worked, I could then go back and play the tracks that errored before.

                      Just another day with Sonos.

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