Trending Lyricist I

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Soundcloud problem - Unable to play - Song not encoded correctly

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From yestwrday my S1 system refuses to play soundcloud songs and say that all are encoded inccorrctly.

Anyone else experiencing this? Last time I had trouble with Soundcloud service it was a failure with the plugin.. and was fixed centrally.

All other services are working fine!

Thanks in advance!

Are

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A

aremarmeladeAnswer

Trending Lyricist I

Ahh monday!

now its working again here in Norway! 😍

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C

ChangK

Lyricist I

Same issue as described, for both Sonos S1 and Sonos.
No issues with other SoundCloud clients/integrations.

-R

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Airgetlam

Wonder if SoundCloud is using a ‘newer’ codec for these files, which isn’t part of the S1 implementation. Not sure how to find out.

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Bruce

M

Mattybooboo

Lyricist I

Have this problem in the UK as well - restarted everything but clearly runs a bit deeper ☹️

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G

gosalh

Lyricist II

Seems like a widespread issue, I’m getting the same error with some songs on soundcloud when using my Somos

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Chrisdrab

Trending Lyricist I

Do Sonos support centralise tickets to know the scale of the issue?

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Stewartusername

Lyricist I

Same issue and timeline from France. Some songs play but most do not. Unsurprisingly unsurprised with this integration and the issues that always seem to be possible.

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muzikizum

Trending Lyricist I

Same Belfast.

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Mimorris1978

Lyricist I

Same here UK on S1 app - was on with Sonos chat they know of no issue - reset the system, router, uninstalled soundcloud and re added - no change can't play anything off Soundcloud but everything else works - unable to play song as not encoded properly.

Asked me to call the helpline - come on Sonos this is an issue work on a fix.

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