Skip to main content
sklein11
Contributor I
July 16, 2023
Answered

Sonos won't search Spotify

Sonos App has stopped searchin Spotify.  Both Sonos and Spotify are “working” -- i can play spotify content from within Sonos -- but I cannot seach from within Sonos.  I have (soft) repooted the speakers, rebooted my phone and removed and then readded the service,  None worked.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Corry P
    Corry PAnswer
    Sonos Staff
    July 17, 2023

    Hi @Skeletor169 

    I check again and I can search by song, album, or playlist using the old search function, but nothing shows up for Spotify if I search using the artist

    Unfortunately, that is a separate issue coinciding with this one. It’s being investigated, and is discussed on the thread below:

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    View in thread

    41 replies

    Show previous replies
    MVSV
    Lyricist III
    August 20, 2023

    Searching with quotes is counterproductive. I have clients. Ow that are totally frustrated and mad. Changes made without any announcement is never a good idea. Especially when it breaks something. 
     

    Whats ETA on fix for this? Or is Spotify being difficult and uncooperative?

      jgatie
      jgatie
      August 20, 2023

      Whats ETA on fix for this? Or is Spotify being difficult and uncooperative?

       

      Ask Spotify.  The problem lies with them, not Sonos.

        Airgetlam
        Airgetlam
        August 20, 2023

        As a guess, and I’ve said this elsewhere, Spotify didn’t promote this ‘fix’ to all branches, so when they rolled out some other ‘fix’, it stomped on their previous fix. If that turns out to be a true statement, I wouldn’t think it would be too long before it gets reimplemented, and someone has their hands slapped for not properly promoting it to all branches once it was approved. 

        But I don’t work for Spotify, this is just based on previous branch management experiences with software. 

        Bruce
          Airgetlam
          Airgetlam
          August 20, 2023

          And most engineers don’t ‘work’ on weekends. 

          Bruce
          MVSV
          Lyricist III
          August 20, 2023

          Whats ETA on fix for this? Or is Spotify being difficult and uncooperative?

           

          Ask Spotify.  The problem lies with them, not Sonos.

          Yes I would agree that the issue lies with Spotify. Makes Sonos look bad though and clients think its a Sonos issue. Anyone successful in reaching out to Spotify? Any ideas are helpful, Thanks

          Jdub76
          Lyricist I
          August 23, 2023

          What’s going on Sonos -

          if your product cannot connect with Spotify - then you have to question its value?

           

          just saying….

          marc overhere
          Lyricist I
          August 24, 2023

          rebooted, reinstalled, spotify search still not working

          sonos….. wtf.  the search function has always been crap.  the amazon link is terrible, 

          this has turned me to spotify…. and now this?   making me want to switch back to a hardline receiver and speaker setup.  

           

          2144193896.

          Kos
          Enthusiast II
          August 25, 2023

          Gosh... quotation marks.... 😊

          As I mentioned to Sonos before, I don't understand why Sonos NEVER communicates with me directly about problems. It would be so easy to communicate through the app’s message interface, rather than always using it for ads. They could say: 'Dear Sonos user, we've discovered that the artist search is not working properly when using Spotify in the Sonos app. For now, please use a workaround: include quotation marks around the artist name. We are actively working on a solution and apologize for the inconvenience.'

          Instead, whenever there are problems, Sonos users are forced to search on Google and locate some thread—like this one. It would be SO easy for Sonos to provide this basic PROACTIVE customer service.

          1678366688

          Kos
            Beetle
            Contributor I
            August 25, 2023

            This issue just started for me. Completely agree Kos. 

            Sean Black
            Lyricist I
            August 26, 2023

            I’m not the most technical person, but it’s not clear to me how this is a Spotify issue as opposed to a Sonos issue.  I don’t need to use quotes when searching for artists on the Spotify app, only when I search Spotify through the Sonos app.

            The problem is that Spotify changed or introduced  a bug in their API.  I can say from experience that one of the biggest challenges integrating with third party systems via and API is when the third party breaks something or changes something without notice to the programmers using the API.  Sonos can’t control what Spotify does, they rely on them to keep their APIs functioning (or at least communicating forthcoming changes to people using their API).

              Show more replies
              Terms & ConditionsAccessibility statement