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sklein11
Contributor I
Jul 16, 2023 1:54 PM UTC
Answered

Sonos won't search Spotify

Sonos App has stopped searchin Spotify.  Both Sonos and Spotify are “working” -- i can play spotify content from within Sonos -- but I cannot seach from within Sonos.  I have (soft) repooted the speakers, rebooted my phone and removed and then readded the service,  None worked.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Jul 17, 2023 3:09 PM UTC

    Hi @Skeletor169 

    I check again and I can search by song, album, or playlist using the old search function, but nothing shows up for Spotify if I search using the artist

    Unfortunately, that is a separate issue coinciding with this one. It’s being investigated, and is discussed on the thread below:

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    View in thread

    41 replies

    GuitarSuperstar
    Lead Maestro
    Jul 16, 2023 1:57 PM UTC

    Check out this thread:

    It seems to be a Spotify issue.

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    "Receive with simplicity everything that happens to you." - Rashi
      sklein11Author
      Contributor I
      Jul 16, 2023 3:28 PM UTC

      Thanks, and I’ll review, but my error message iiferent -- “Spotify isn’t responding”

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      sklein11Author
      Contributor I
      Jul 16, 2023 3:34 PM UTC

      1 more data point -- when I swutch to Classic Search, it works, which is the opposite of what others reported in the other thread.

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        Skeletor169
        Lyricist III
        Jul 17, 2023 12:44 AM UTC

        I am having the same issue. Whenever I search in Sonos spotify shows as not responding, but I can still play music from Spotify on Sonos. Using the new or old search does not help. 

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        ewgsdfggrfeth
        Lyricist I
        Jul 17, 2023 2:16 AM UTC

        New search for sonos radio and spotify are not working for me. When I try to search, I get

        “Sonos Radio and Spotify aren’t responding. You can search a different service or try again later.

        Check for service outages on our Service Status page.”

         

        Switching to classic search per @sklein11 is working for me, thank you. 

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        GWB
        Lyricist II
        Jul 17, 2023 4:21 AM UTC

        Same issue. New search was working until 7/15. Now it’s the red exclamation mark next to Spotify button and sometimes next to Sonos Radio. But classic search works fine. Reported to Sonos support but no resolution.

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        Corry P
        Corry P
        Sonos Staff
        Jul 17, 2023 8:13 AM UTC

        Hi @sklein11 and others

        Welcome to the Sonos Community!

        There was a Spotify outage during the weekend - if this was the cause of you all being unable to use New Search on Spotify, it should be resolved now.

        If, however, you are still unable to use New Search specifically with Spotify, please remove your Spotify account from Sonos and re-add it:

        Remove a music service account from Sonos

        Add a music service to Sonos

        If you are still unable to use New Search with Spotify after performing this step, please submit a support diagnostic after testing and reply here with the number given. Thank you.

        If, however, you are only unable to search for Artists via Classic Search, this does not apply to you. Please view this thread instead:

        I hope this helps.

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          GSS
          Lyricist II
          Jul 17, 2023 8:53 AM UTC

          Hi Corry P.  Have tried all you suggested and no joy. I can play Spotify through Sonos but when I search through either new or classic then spotify is not provided in results.  I also use Amazon and that does appear.  Please provide a remedy that works.  Thanks 

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            GSS
            Lyricist II
            Jul 17, 2023 8:56 AM UTC

            Sorry Corry P. Forgot to include support  diagnostic info ..,   1055940145

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              Corry P
              Corry P
              Sonos Staff
              Jul 17, 2023 9:48 AM UTC

              Hi @GSS 

              Thanks for the diagnostics!

              If you don’t mind, could you please try rebooting your router by switching it off for at least 30 seconds, then rebooting all your Sonos devices by removing power from each for a moment? Once done, please test searching Spotify once more, and if you get the same issue, submit another diagnostic and post the number here. Thank you for your assistance.

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              "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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