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Phsyt
Contributor I
December 5, 2020
Answered

Sonos won't or can't add my NAS music library (WD MyCloud)

Sonos had my Music Library added for years off my WD MyCloud NAS drive and now (either after the Sonos update or an update to MyCloud; they both happened at the same time) Sonos won’t add the library. it gives me an error.

I’ve tried following instructions on the link but it has no impact.

 

This was working and now it isn't with no affect from me

 

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    Airgetlam
    AirgetlamAnswer
    December 13, 2020

    In the new interface, choose settings. Then, choose network on the left, and scroll down to Windows Services, and use the SMB protocol to pull down and choose SMB 1 SMB 2 SMB 3. 

    I’ve attached pictures to show my settings. They work for me, I continue to have access to the music files stored on my WD NAS. 

    Bruce
    View in thread

    14 replies

    John B
    December 5, 2020

    The update for WD MyCloud disabled SMBv1 sharing protocol, which Sonos still requires.  You need to re-enable it to use your Sonos Music Library.

    PhsytAuthor
    Contributor I
    December 5, 2020

    The update for WD MyCloud disabled SMBv1 sharing protocol, which Sonos still requires.  You need to re-enable it to use your Sonos Music Library.

    Thanks for your quick reply John. That is what i feared, but was hoping for a more favorable answer.

    Sonos either need to update their security protocols to a more current one, or WD need to allow the SMBv1. i’ll check with WD

     

    thanks again!

    John B
    December 5, 2020

    I am sure you can re-enable yourself, but I can’t remember how (sorry).  I think it is just a setting that has been reset, not a fundamental removal.  And as you say, it isn’t an ideal choice to have to make.

    SeanMZ
    Lyricist I
    December 13, 2020

    I believe that I have exactly the same issue.

    I have no issues with the combination of sonos app and WD my cloud in years. Recently WD my cloud updated its firmware to version 5.0, and then the original setting between sonos app and old WD my cloud was disabled and I cannot add my music folder on WD my cloud NAS to sonos as the source of sonos music library anymore. Error code is 900. 

    I am re-setting that via both Mac OS X and Windows10. However it does not work either. 

    I hope someone could share his experience or hint about the issue.

       

    Airgetlam
    Airgetlam
    December 13, 2020

    I had the update to the WD firmware as well. All that I needed to do was reenable SMB v1 and it worked perfectly.

    Bruce
    SeanMZ
    Lyricist I
    December 13, 2020

    HI Airgetlam,

    Thank you very much for sharing your idea. I tried to change to SMB v1 from SMB 3 which is an initial setting of WD firmware 5.0. I did not re-boot WD my cloud though, is re-boot is needed? Also, even with Mac OS X, setting to SMB v1 is required? 

    If you could share me a little more what you exactly did, that would be very much appreciated. 

    Woodbenny
    Contributor I
    December 13, 2020

    Hi all, it would seem that I've got the same issue. I have looked through the My Cloud settings and i cannot see anything referring to SMB. What is it and how do I make this change back to v1? Regards 

    Airgetlam
    AirgetlamAnswer
    December 13, 2020

    In the new interface, choose settings. Then, choose network on the left, and scroll down to Windows Services, and use the SMB protocol to pull down and choose SMB 1 SMB 2 SMB 3. 

    I’ve attached pictures to show my settings. They work for me, I continue to have access to the music files stored on my WD NAS. 

    Bruce
    Woodbenny
    Contributor I
    December 13, 2020

    Hi Airgetlam,

    That seems to have worked. Thanks you so much. I thought it was an issue with sonos S1. 

    Thanks again 

      BillS68
      Lyricist II
      March 22, 2021

      In the new interface, choose settings. Then, choose network on the left, and scroll down to Windows Services, and use the SMB protocol to pull down and choose SMB 1 SMB 2 SMB 3. 

      I’ve attached pictures to show my settings. They work for me, I continue to have access to the music files stored on my WD NAS. 

      Hi Airgetlam

      You are a legend!! After 2 hours on the phone with Sonos support this afternoon, I have applied your fix and all is back working again!!

      Many, many thanks!

       

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