Headliner I

Answered

Sonos Windows App issue

16 replies
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Why does my Sonos on Windows closes when I close my laptop? I need Sonos Windows to stay open in order to use my iPhone/iPad as controllers for My Music. I can’t play anything from My Music until I go back into my laptop to open the Sonos App. This can be annoying.

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Jamie AAnswer

Sonos Staff

Hi @Dcgman#1

If your Music Library file paths link to the NAS drive you have, then your music shouldn’t stop when your laptop is closed or put to sleep. Since you have five file paths, three of which you aren’t sure about, it’s possible that these extra paths are to your laptops storage rather than NAS and that you’re playing from the laptop.

Instead of removing those paths yourself, I’d recommend you reach out to our support team as they have the tools necessary to troubleshoot this with you.

Since it seems you can replicate this issue, please submit a diagnostics before reaching out to our support team, as this will let them know why it’s stopping playing.

I hope this helps!

Show previous replies

N

nik9669a

Senior Virtuoso

Then why can’t you access it from your ipad or phone? Have you linked your NAS in the Sonos app?

106rallye

So you pointed the Sonos app to the folders on your NAS as the computer knows them?

D

Dcgman#1Author

Headliner I

Then why can’t you access it from your ipad or phone? Have you linked your NAS in the Sonos app?

I thought I did. I have the My Cloud app on my iPhone/Pad and the music library (along with all my photos) from my NAS are all in the app when I open it on the Phone/Pad. But I’m guessing the Sonos My Cloud in services is different than the My Cloud on my Phone/Pad? The one on my iPhone/Pad is My Cloud OS 5. The Sonos services it’s My Cloud Home. That’s why I got the PlexAmp thinking I could link my music from NAS to the PlexAmp app because the Sonos services has the PlexAmp app. But I can’t get music into my PlexAmp app.

N

nik9669a

Senior Virtuoso

Then why can’t you access it from your ipad or phone? Have you linked your NAS in the Sonos app?

I thought I did. I have the My Cloud app on my iPhone/Pad and the music library (along with all my photos) from my NAS are all in the app when I open it on the Phone/Pad. But I’m guessing the Sonos My Cloud in services is different than the My Cloud on my Phone/Pad? The one on my iPhone/Pad is My Cloud OS 5. The Sonos services it’s My Cloud Home. That’s why I got the PlexAmp thinking I could link my music from NAS to the PlexAmp app because the Sonos services has the PlexAmp app. But I can’t get music into my PlexAmp app.

The info for linking a music library is here https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Try that and let us know how it goes.

D

Dcgman#1Author

Headliner I

Then why can’t you access it from your ipad or phone? Have you linked your NAS in the Sonos app?

I thought I did. I have the My Cloud app on my iPhone/Pad and the music library (along with all my photos) from my NAS are all in the app when I open it on the Phone/Pad. But I’m guessing the Sonos My Cloud in services is different than the My Cloud on my Phone/Pad? The one on my iPhone/Pad is My Cloud OS 5. The Sonos services it’s My Cloud Home. That’s why I got the PlexAmp thinking I could link my music from NAS to the PlexAmp app because the Sonos services has the PlexAmp app. But I can’t get music into my PlexAmp app.

The info for linking a music library is here https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Try that and let us know how it goes.

I opened My Music Library Settings its showings 5 paths. 3 of them I’m not sure what I did or how I added them before. But the other 2 there’s a path showing //Mycloudpr2100/music. So I’m assuming I already have the NAS in there already?

Jamie AAnswer

Sonos Staff

Hi @Dcgman#1

If your Music Library file paths link to the NAS drive you have, then your music shouldn’t stop when your laptop is closed or put to sleep. Since you have five file paths, three of which you aren’t sure about, it’s possible that these extra paths are to your laptops storage rather than NAS and that you’re playing from the laptop.

Instead of removing those paths yourself, I’d recommend you reach out to our support team as they have the tools necessary to troubleshoot this with you.

Since it seems you can replicate this issue, please submit a diagnostics before reaching out to our support team, as this will let them know why it’s stopping playing.

I hope this helps!

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