I just started using Amazon Music Unlimited with my Sonos. No voice control, no Alexa etc. Start Amazon Music app Select Song Change output device to Sonos Music plays Cannot change volume within Amazon Music Go to Sonos app - volume changes Play using Spotify - no problems

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Sonos volume not working with Amazon Music

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I just started using Amazon Music Unlimited with my Sonos. No voice control, no Alexa etc.

Start Amazon Music app
Select Song
Change output device to Sonos
Music plays
Cannot change volume within Amazon Music
Go to Sonos app - volume changes
Play using Spotify - no problems

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Corry PAnswer

Sonos Staff

Hi @drob707

Welcome to the Sonos Community!

Please ensure both the Amazon Music app and your Sonos system are up-to-date. If they both are, please then try rebooting your phone/tablet and test again before opening any other music/media-related apps on your device.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein