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SofaSurfer21
Avid Contributor I
October 21, 2022
Answered

Sonos volume control frozen

Hi,

A week ago I started to experience some strange behavior from Sonos volume control in the controller app. When I want to control the volume of one of the devices, occasionally that possibility is frozen/shaded and I cannot control the volume. If I increase or decrease the volume for the group, then the volume of the frozen device is also increased/decreased.

I tried to remove the devices from the party mode and then connect them again, but then the volume of the Sonos device, to which I connect others, cannot be controlled (frozen/shaded).

Anyone experience the same issue or had a same issue and managed to solve it? Willing to share the solution?

I run the group of Sonos One (Gen 2) speakers and one Sonos Move.

Thank you and best regards. 

 

 

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    bockersjv
    bockersjvAnswer
    Local Superstar
    October 21, 2022

    If this is on the Windows controller Sonos have confirmed that it’sa known issue. 

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    2 replies

    bockersjv
    bockersjvAnswer
    Local Superstar
    October 21, 2022

    If this is on the Windows controller Sonos have confirmed that it’sa known issue. 

      SofaSurfer21Author
      Avid Contributor I
      October 21, 2022

      If this is on the Windows controller Sonos have confirmed that it’sa known issue. 

      Hi @bockersjv,

      thank you for the feedback! Yes, it is the Windows controller. I hope the fix will come soon.

      Best regards.

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