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Nando010
Nando010
Chromatic Producer I
November 4, 2022
Answered

Sonos Update on macbook pro Error message

On my MacBook Pro it is saying there is a Sonos update available. When I do it I get an error message.   

 

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    Airgetlam
    AirgetlamAnswer
    November 4, 2022

    Delete your current version of the Mac app. Go to Sonos.com and download and install a fresh version.

    They’re currently investigating why the Mac app is unable to self update. It’s been a few weeks at this point, I don’t remember which version the issue was included in.

     

    Bruce
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    7 replies

    Airgetlam
    AirgetlamAnswer
    November 4, 2022

    Delete your current version of the Mac app. Go to Sonos.com and download and install a fresh version.

    They’re currently investigating why the Mac app is unable to self update. It’s been a few weeks at this point, I don’t remember which version the issue was included in.

     

    Bruce
      Airgetlam
      Airgetlam
      November 4, 2022

      Oh, and when prompted, just make sure to “join existing system” rather than setting up a new system.

      Bruce
        Nando010
        Nando010Author
        Chromatic Producer I
        November 4, 2022

        Oh, and when prompted, just make sure to “join existing system” rather than setting up a new system.

        Ok thank you for that. Really appreciate it.

          Airgetlam
          Airgetlam
          November 4, 2022

          It’s from unfortunate experience, I’d have to admit :) Long ago, but still, I made the error. Fortunately, I sometimes learn from my mistakes!

          Bruce
            tom8230
            Contributor I
            November 16, 2022

            I am having the same problem.  If I delete the current Mac version of the app, won’t I lose my entire Sonos music library on this computer?  Thanks, th

            Airgetlam
            Airgetlam
            November 16, 2022

            No. All of that information is stored on the speaker, and not in the controller. 

            Bruce
            tom8230
            Contributor I
            November 16, 2022

            That works. Thank you!

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