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Nando010
Nando010
Chromatic Producer I
Nov 4, 2022 6:13 PM UTC
Answered

Sonos Update on macbook pro Error message

On my MacBook Pro it is saying there is a Sonos update available. When I do it I get an error message.   

 

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    Airgetlam
    AirgetlamAnswer
    Nov 4, 2022 6:29 PM UTC

    Delete your current version of the Mac app. Go to Sonos.com and download and install a fresh version.

    They’re currently investigating why the Mac app is unable to self update. It’s been a few weeks at this point, I don’t remember which version the issue was included in.

     

    Bruce
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    7 replies

    Airgetlam
    AirgetlamAnswer
    Nov 4, 2022 6:29 PM UTC

    Delete your current version of the Mac app. Go to Sonos.com and download and install a fresh version.

    They’re currently investigating why the Mac app is unable to self update. It’s been a few weeks at this point, I don’t remember which version the issue was included in.

     

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    Bruce
      Airgetlam
      Airgetlam
      Nov 4, 2022 6:29 PM UTC

      Oh, and when prompted, just make sure to “join existing system” rather than setting up a new system.

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      Bruce
        Nando010
        Nando010Author
        Chromatic Producer I
        Nov 4, 2022 7:03 PM UTC

        Oh, and when prompted, just make sure to “join existing system” rather than setting up a new system.

        Ok thank you for that. Really appreciate it.

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          Airgetlam
          Airgetlam
          Nov 4, 2022 8:51 PM UTC

          It’s from unfortunate experience, I’d have to admit :) Long ago, but still, I made the error. Fortunately, I sometimes learn from my mistakes!

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          Bruce
            tom8230
            Contributor I
            Nov 16, 2022 12:21 AM UTC

            I am having the same problem.  If I delete the current Mac version of the app, won’t I lose my entire Sonos music library on this computer?  Thanks, th

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            Airgetlam
            Airgetlam
            Nov 16, 2022 5:00 AM UTC

            No. All of that information is stored on the speaker, and not in the controller. 

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            Bruce
            tom8230
            Contributor I
            Nov 16, 2022 5:36 AM UTC

            That works. Thank you!

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