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felix489
Contributor I
May 23, 2023 10:12 PM UTC

Sonos update and Sirius channels not playing

After the recent Sonos update, Sirius channels will not play through the speaker.

Please advise of the fix for the Sirius channels not playing through the Sonos speaker after one proceeds with the most recent Sonos update.  Thanks.

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    32 replies

    Corry P
    Corry P
    Sonos Staff
    May 24, 2023 11:32 AM UTC

    Hi @felix489 

    Welcome to the Sonos Community!

    We were not able to reproduce this issue.

    I recommend you reboot the speaker(s) by removing power for a moment. If that does not improve matters, please reboot your router by switching it off for at least 30 seconds.

    I hope this helps.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    felix489Author
    Contributor I
    May 24, 2023 12:41 PM UTC

    I did this with a Sonos representative and the speaker does not play Sirius channels. It does play Sonos radio. Thanks anyway. 

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      Corry P
      Corry P
      Sonos Staff
      May 24, 2023 12:47 PM UTC

      Hi @felix489 

      Understood.

      Please try removing Sirius from your SonosXM system, then add it once more. Settings » Services & Voice » SiriusXM » Remove Account. Then, Settings » Services & Voice » Add a service » SiriusXM.

      It may also help to make sure you are not using saved favourites, but are browsing the SiriusXM container from the Browse section of the Sonos app, or from Search. If this works, please re-save your favourites.

      I hope this helps.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      felix489Author
      Contributor I
      May 24, 2023 12:51 PM UTC

      Tried this as well with the Sonos rep to no avail.Thanks though. Have no favorites saved. 

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        controlav
        controlav
        Lead Maestro
        May 24, 2023 2:16 PM UTC

        If anyone still has trouble playing SiriusXM (NOT from a Favorite) please share the exact channel you are having trouble with.

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        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          don9724
          Lyricist III
          Oct 22, 2023 1:34 AM UTC

          This happens with all

          sirrusxm channels . I acknowledge it 3 times then it will play. Once it has played a station once it will be fine until you try another session, another day etc

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            New2Sonos357
            Lyricist I
            Nov 10, 2023 7:24 PM UTC

            Same problem for me.  I’ve rebooted, re-added etc, still getting the encoding problem error message.  This is very frustrating.  It’s like there was a change and now it’s incompatible.  SiriusXM works everywhere else, cars, phone app etc…  

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              Criffdog
              Lyricist I
              Nov 11, 2023 1:40 PM UTC

              Yeah, I've also attempted all of the recommended troubleshooting steps,  with no success. Now, the last time that I tried reauthorize SiriusXM, I get this message. Very unhappy with Sonos right now. 

               

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                chkpost
                Contributor I
                Nov 11, 2023 3:00 PM UTC

                Same here.  Such nonsense.  I’m so sick of all these incessant problems that make using these products more of a nuisance than an enjoyment.  I’m done spending my life with Sonos support.

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                  controlav
                  controlav
                  Lead Maestro
                  Nov 11, 2023 4:29 PM UTC

                  Same here.  Such nonsense.  I’m so sick of all these incessant problems that make using these products more of a nuisance than an enjoyment.  I’m done spending my life with Sonos support.

                  It is Sirius’ problem to solve, what does their support say?

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                  Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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