sonos unable to browse music from the calm app

3 replies
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Is there a fix? or @SONOS you need to get involved.

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Corry PAnswer

Sonos Staff

Hi @Siredwardball

I was able to reproduce this issue on my own system, and have flagged it for investigation - it should be reflected at status.sonos.com shortly, and we’ll let Calm know.

In the meantime, please don’t adjust your Sonos configuration.

Thanks for flagging!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @Siredwardball

I was able to reproduce this issue on my own system, and have flagged it for investigation - it should be reflected at status.sonos.com shortly, and we’ll let Calm know.

In the meantime, please don’t adjust your Sonos configuration.

Thanks for flagging!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

L

LCB

Avid Contributor II

IS this the same issue as I am having? I can browse the channels I have in a “fully subscribed” Calm Radio app, but I can no longer forward the track within the app. Is this what your referring to as browsing? In the manner I am explaining, I am having an issue, progressing forward or replaying a track within the app, but I can go online to Calm Radio app and still have the forward and repeat function. Thank you!

Corry P

Sonos Staff

Hi @LCB

Being “unable to browse” means that after tapping on Calm as a source, you are unable to see anything available for playback. This has since been resolved.

Considering the issues you’re having, I recommend you get in touch with our technical support team.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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