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Trending Lyricist I
June 18, 2023

Sonos steals my music when I'm on the road

  • June 18, 2023
  • 66 replies
  • 2285 views

I play Spotify from my iPhone 14 on my Sonos 5 and ERA 100 at home.  Then I leave and play Spotify through a bluetooth headset (Sena 30K0 on my motorcycle.  I’m happily riding along and the tunes stop.  When I can check the phone, I find that Spotify has switched to Sonos.  I switch back, but a few minutes later it happens again.

 

I’ve made sure I have the latest update of the Sonos and Spotify apps, closed the apps, and powered off the phone, but it still happens.  Any idea what is going on and how I can stop it?

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66 replies

Lyricist I
August 5, 2023

This is also happening to me now! Never did before.. So something must have been changed from sonos or spotify. When im on my bluetooth hs somewhere a long way from home it just suddenly changes by itself to My sonos at home... That really sucks! 

Airgetlam
August 5, 2023

Break the Spotify connection at home before leaving. Play any other stream that is not Spotify. 

Bruce
AcuffAuthor
Trending Lyricist I
August 7, 2023

Break the Spotify connection at home before leaving. Play any other stream that is not Spotify. 

Having something to remember to do EVERY TIME I leave home is not what I expected when I paid a LOT of money for some speakers.  This behavior is not correct, and it would nice to hear that acknowledged and to know that Sonos wants to fix it, even if the problem is with Spotify.

Ken_Griffiths
August 7, 2023

Break the Spotify connection at home before leaving. Play any other stream that is not Spotify. 

Having something to remember to do EVERY TIME I leave home is not what I expected when I paid a LOT of money for some speakers.  This behavior is not correct, and it would nice to hear that acknowledged and to know that Sonos wants to fix it, even if the problem is with Spotify.

Sonos have already fixed it by adding an ‘end session’ button to the Sonos Apps, so the user can end the session from the ‘now playing’ screen .. if you don’t want to use that option, then just set an alarm to play ‘anything’ (silence) etc. to the room at a chosen schedule, as that will end a Spotify ’direct’ session too. 

AcuffAuthor
Trending Lyricist I
August 7, 2023

Break the Spotify connection at home before leaving. Play any other stream that is not Spotify. 

Having something to remember to do EVERY TIME I leave home is not what I expected when I paid a LOT of money for some speakers.  This behavior is not correct, and it would nice to hear that acknowledged and to know that Sonos wants to fix it, even if the problem is with Spotify.

Sonos have already fixed it by adding an ‘end session’ button to the Sonos Apps, so the user can end the session from the ‘now playing’ screen .. if you don’t want to use that option, then just set an alarm to play ‘anything’ (silence) etc. to the room at a chosen schedule, as that will end a Spotify ’direct’ session too. 

That is not a fix at all.  It is just another way to terminate the session that will have to be done by me EVERY TIME I leave home, or else my music will get repeatedly stolen from me while I’m on the road, with no way to fix it while I’m on the road.

Setting alarms is also not a fix.  It is just introducing a nuisance to me, since I don’t know when I will leave home.

So, again, as I said above, this is an ERROR in the function of the system, and all parties to the system should work to correct it.

 

Ken_Griffiths
August 7, 2023

That is not a fix at all.  It is just another way to terminate the session that will have to be done by me EVERY TIME I leave home, or else my music will get repeatedly stolen from me while I’m on the road, with no way to fix it while I’m on the road.

Setting alarms is also not a fix.  It is just introducing a nuisance to me, since I don’t know when I will leave home.

So, again, as I said above, this is an ERROR in the function of the system, and all parties to the system should work to correct it.

Yes, I guess it’s a bit like having to press STOP/PAUSE to halt the music when you leave home too, except the ‘end session’ button is located in a different place. It must be a real bind for you.

AcuffAuthor
Trending Lyricist I
August 7, 2023

That is not a fix at all.  It is just another way to terminate the session that will have to be done by me EVERY TIME I leave home, or else my music will get repeatedly stolen from me while I’m on the road, with no way to fix it while I’m on the road.

Setting alarms is also not a fix.  It is just introducing a nuisance to me, since I don’t know when I will leave home.

So, again, as I said above, this is an ERROR in the function of the system, and all parties to the system should work to correct it.

Yes, I guess it’s a bit like having to press STOP/PAUSE to halt the music when you leave home too, except the ‘end session’ button is located in a different place. It must be a real bind for you.

Actually, it isn’t like that at all.  I often play music, pause it, start it again later, and repeat, so I’m not stopping music every time I leave the house.  So, adding extra steps for when I stop Sonos (and only Sonos) is indeed a pain in my side.  Add to that the fact that the “End Session” option often isn’t even present and it’s a mess.  So, no, pulling up another app, finding the right place, and hitting buttons to prevent something that shouldn’t happen just isn’t my idea of a good user interface.

Judging by your use of sarcasm, you are in no way serious about solving this problem, or even developing a modicum of understanding about it.

Ken_Griffiths
August 7, 2023

Actually, it isn’t like that at all.  I often play music, pause it, start it again later, and repeat, so I’m not stopping music every time I leave the house.  So, adding extra steps for when I stop Sonos (and only Sonos) is indeed a pain in my side.  Add to that the fact that the “End Session” option often isn’t even present and it’s a mess.  So, no, pulling up another app, finding the right place, and hitting buttons to prevent something that shouldn’t happen just isn’t my idea of a good user interface.

Judging by your use of sarcasm, you are in no way serious about solving this problem, or even developing a modicum of understanding about it

Takes me around 10 seconds to pick up my mobile and to stop/pause Spotify playback and end its session, as the below animation demonstrates…

 

AcuffAuthor
Trending Lyricist I
August 7, 2023

If you want to waste that time and effort every time you leave (or might leave) your house in order to avoid a problem that shouldn’t exist, then good for you.  I’m sure you and your phone will be very happy together.  The rest of us would prefer that the problem be fixed so we can enjoy our very expensive speakers without gymnastics.

Ken_Griffiths
August 7, 2023

If you want to waste that time and effort every time you leave (or might leave) your house in order to avoid a problem that shouldn’t exist, then good for you.  I’m sure you and your phone will be very happy together.  The rest of us would prefer that the problem be fixed so we can enjoy our very expensive speakers without gymnastics.

As stated earlier, it’s a Spotify issue and Sonos fixed it for their own customers by adding the ‘End Session’ button in the App - I often end the session that way, but there are other methods to end/replace the session, as previously explained.

I can’t see Sonos changing things, as the discussions have been had in the past on this topic. You can always raise the matter (again) with Spotify CS though, I guess.