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Trending Lyricist I
June 18, 2023

Sonos steals my music when I'm on the road

  • June 18, 2023
  • 66 replies
  • 2285 views

I play Spotify from my iPhone 14 on my Sonos 5 and ERA 100 at home.  Then I leave and play Spotify through a bluetooth headset (Sena 30K0 on my motorcycle.  I’m happily riding along and the tunes stop.  When I can check the phone, I find that Spotify has switched to Sonos.  I switch back, but a few minutes later it happens again.

 

I’ve made sure I have the latest update of the Sonos and Spotify apps, closed the apps, and powered off the phone, but it still happens.  Any idea what is going on and how I can stop it?

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66 replies

AcuffAuthor
Trending Lyricist I
June 30, 2023

I’m sorry that you have such trouble understanding why someone would consider having their music stop playing on the road at random times when they had not asked for that a bug.

From my perspective, when I tell Spotify to play through the bluetooth device, I am telling it to end the previous session as I don’t want to have 2 sessions.  Seems pretty simple to me.

Again, I have switched to “this phone” in Spotify many times, only to have it switch back to Sonos.  That doesn’t work.  The “End Session” in Sonos I have seen sometimes, but it does not appear reliably.

Well it works how I expect a ‘direct control’ (cloud) connection to work …and in the end, they are each just audio output features, one within the Spotify App, and the other is your own mobile devices Bluetooth connection.

Sonos is just the speaker at the end of the Spotify ‘direct control’ connection, in much the same way as your headset is at the end of your mobile Bluetooth connection. In your case you’re using both at the same time, despite there being numerous options to end the Spotify direct control connection, including those that Sonos provide within their own App to assist you… in fact there are several ways to ‘end the session’, which the Staff here outlined earlier in the thread and Spotify provide options in their App too.

So no sorry, I’m not personally seeing it as a bug. 

This conversation reminds me of a session with an avionics manufacturer some years ago where they were describing how to fly instrument approaches in an airplane with their new GPS system.  They went on and on covering the many steps needed to make the unintuitive system (that made total sense to their engineers) work in the real world.  It went on and on, and then the presenter got to the end and said, “It’s just that simple!”.  Yeah.  That manufacturer is no longer in business.

Ken_Griffiths
June 30, 2023

This conversation reminds me of a session with an avionics manufacturer some years ago where they were describing how to fly instrument approaches in an airplane with their new GPS system.  They went on and on covering the many steps needed to make the unintuitive system (that made total sense to their engineers) work in the real world.  It went on and on, and then the presenter got to the end and said, “It’s just that simple!”.  Yeah.  That manufacturer is no longer in business.

I would maybe see it as a ‘bug’ if there was no way to ‘end the direct-control session’ in either the Spotify, or Sonos App, but those features are there for you to do that.

AcuffAuthor
Trending Lyricist I
June 30, 2023

This conversation reminds me of a session with an avionics manufacturer some years ago where they were describing how to fly instrument approaches in an airplane with their new GPS system.  They went on and on covering the many steps needed to make the unintuitive system (that made total sense to their engineers) work in the real world.  It went on and on, and then the presenter got to the end and said, “It’s just that simple!”.  Yeah.  That manufacturer is no longer in business.

I would maybe see it as a ‘bug’ if there was no way to ‘end the direct-control session’ in either the Spotify, or Sonos App, but those features are there for you to do that.

Well, I didn’t come across those “features” (work arounds) while I was struggling with this problem, and I’m no tech novice, so maybe it isn’t as obvious as you think.  To you, “It’s just that simple!”.  Note that the actual fix was the setting in Spotify that I mentioned above as I haven’t seen the problem since doing that.

Ken_Griffiths
June 30, 2023

Well, I didn’t come across those “features” (work arounds) while I was struggling with this problem, and I’m no tech novice, so maybe it isn’t as obvious as you think.  To you, “It’s just that simple!”.  Note that the actual fix was the setting in Spotify that I mentioned above as I haven’t seen the problem since doing that.

All I can add is, it’s a Spotify feature and the Staff here have explained that to ‘end the direct control session’ you need to do one of these things…

To break connection and stop the source of your Spotify direct-control playback, in the Sonos App, you can either…

  1. Start playback from another music service or source, such as Local Library, Toslink, Apple Music, Sonos Radio, etc.
  2. Group a player registered with Spotify Connect with another speaker.
  3. Trigger an alarm on the player registered with Spotify Connect.
  4. Select END SESSION from the Sonos Controller in that player's Queue.
  5. The session will also be ended if the player registered with Spotify Connect loses cloud connection or is rebooted

I mostly use 1 and 4 above when in the Sonos App, otherwise in the Spotify App I revert its audio output back to the mobile device internal speaker before playing to another source and Bluetooth playback to a BT paired device requires that on a mobile in any case.

There are plenty of ways to end the ‘direct control’ session and hopefully you’re issue should be solved as long as you do opt to disconnect before starting a (different) bluetooth connection - if you’re looking for something further, then that’s certainly a feature request you would need to submit direct to Spotify.

Lyricist I
July 28, 2023

I’m with the OP as struggling with the same situation and while appreciative of the detailed and thoughtful fixes, find them overwhelming and confusing considering the jump to the speakers seems totally random. Driving in my car enjoying music and suddenly it goes quiet and I can see it’s playing on my devices far away back at home. And no one else is home to be causing the interference. 

Ken_Griffiths
July 28, 2023

I’m with the OP as struggling with the same situation and while appreciative of the detailed and thoughtful fixes, find them overwhelming and confusing considering the jump to the speakers seems totally random. Driving in my car enjoying music and suddenly it goes quiet and I can see it’s playing on my devices far away back at home. And no one else is home to be causing the interference. 

Well the answer to stop it happening is clearly detailed in the various posts here - you just need to ‘end the Spotify session’ on your home device(s). The various ways to do that, in many instances, are discussed and explained… you can even end the Spotify session by playing a different audio source to the room/speaker(s). 

AcuffAuthor
Trending Lyricist I
July 28, 2023

I’m with the OP as struggling with the same situation and while appreciative of the detailed and thoughtful fixes, find them overwhelming and confusing considering the jump to the speakers seems totally random. Driving in my car enjoying music and suddenly it goes quiet and I can see it’s playing on my devices far away back at home. And no one else is home to be causing the interference. 

Well the answer to stop it happening is clearly detailed in the various posts here - you just need to ‘end the Spotify session’ on your home device(s). The various ways to do that, in many instances, are discussed and explained… you can even end the Spotify session by playing a different audio source to the room/speaker(s). 

Yes, Ken, the complicated, messy options for keeping this thing that shouldn’t happen at all from happening have been explained, and, as long as the poor user remembers to jump through these hoops BEFORE he leaves home EVERY TIME he leaves home, he’ll be just dandy (assuming he can figure one of them out).  Of course, he could also choose a brand of speaker that cares more about the user experience...

AcuffAuthor
Trending Lyricist I
July 28, 2023

BTW, there is NO REASONABLE SCENARIO under which a rational user would select a speaker and then, while miles away from another speaker, want that other speaker to spontaneously take over playing.  It just doesn’t make any sense.  It’s a bug that should be fixed.  If it’s a bug with Spotify, Sonos should be talking to Spotify about it, telling them that users of their product have problem.  Instead, Sonos is telling us that there isn’t a problem.

Lyricist I
July 28, 2023

Appreciate that the current solution has been highlighted - genuinely appreciate that as at least I’m armed with a bit more knowledge. The reality is when you are leaving home it’s probably the last thing thought of, especially as the last time it happened there wasn’t music playing when I left anyway so it wouldn’t have occurred to me to stop, open the app, end session etc. 
 

I think perhaps we are fixated on it feeling like a bug is because of the abrupt jump when we have already started enjoying music elsewhere. In my experience it wasn’t disconnecting after a few seconds - I had been listening for several songs and then all of a sudden it stopped.

 

will say the last bit of frustration exacerbating is that it happened while driving so trying to remedy is near impossible without a passenger as limited through CarPlay  

 

Ken_Griffiths
July 29, 2023

It’s actually a Spotify issue anyway and by all accounts, it’s the way their 3rd-party (direct) API ‘connect’ feature works. The session doesn’t time-out, or end, until the user ends it manually, or replaces the (direct) connection by using a different audio stream on the speaker or group. Whenever I use it, I just tap to ‘end the session’ on the ‘Now Playing’ screen, which Sonos have kindly provided in their App to stop the problem. Some users set an alarm to ‘end/replace their Spotify session’, so they don’t have to do anything before leaving their home in the mornings etc.

Anyhow, you really need to take up the matter with Spotify. Sonos Staff have explained this already in this thread and elsewhere in the community.

I personally don’t use the feature very much …and more-often just use Airplay instead via iOS as that does not suffer the same ‘lingering’ issue, but sadly that type of audio plays ‘through’ the controller device, rather it being a direct connection, so that too can present issues, albeit entirely different ones and I wish Apple would allow the Airplay stream to go direct to the speaker, but clearly that’s not going to happen as Apple like to stay in control.