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Enthusiast I
July 2, 2020

Sonos S2 Slow Functionality

  • July 2, 2020
  • 18 replies
  • 888 views

Ever since the update to the S2 controller on iOS, functionality seems painfully slow.

Amazon music, for example, is particularly slow to render album artwork and there is a significant delay in initiating playback. Same with other services. I have fast wifi and my system is wired in on Sonosnet, so not reliant on my own wifi network. 

Anyone else noticed similar slow functionality with S2? Bit disappointed to be honest. 

 

 

 

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18 replies

Lyricist III
July 12, 2020

I’ve reset my entire home network including all ports/sonos1 speakers and all my Sonos devices are hardwired to my network switch. Everything started speeding back up after 8:30PM. 

 

Lyricist III
July 25, 2020

The S2 app is just very slow on my iPhone 11 Pro (so its not the phone...). Regularly seems to fail to sync up with what is actually playing (on a Beam or Move), and other times I just get the spinning wheel for a long time.

Very frustrating when you want to quickly pause playback, or find out what tune is playing.

Airgetlam
July 25, 2020

My post above still stands as a good pointer to several potential solutions.

Bruce
Lyricist III
July 25, 2020

Airgetlam, It may help in some cases but this is something different. This seems to be related to network traffic on Sonos’ side. I guarantee browsing music tonight after 8PM will be much faster than it is right now without me lifting a finger. 

 

Airgetlam
July 25, 2020

Perhaps while experiencing this issue, you might submit a system diagnostic , and give Sonos the number, so they could investigate the issue. 

In every case I’ve seen over the years, it has always been a local network issue. Often caused by by wifi interference, which can be internally caused, or an external cause to the local network. But anecdotal data isn’t very helpful in tracking down the issue in most cases, whereas the hard data in the diagnostic can be much more helpful in identifying the problem….even if it does turn out to be a Sonos issue. 

Entirely up to you. 

Bruce
Lyricist II
July 31, 2020

Please roll back this rushed update, it’s crippled my system. I can no longer stream more than one song from amazon music. I’ve continually reset everything in my network, it’s not on my end.

Lyricist III
August 2, 2020

Problems are not related to WiFi, networks or other external factors. Why else would a perfectly good working S1 systems start breaking, become awfully slow, sluggish to respond, failing to quickly detect and interact with players… only after upgrading to S2.

Bottomline, Sonos should not have enforced beta software on their user community especially as S2 bring zero added value, no new features only anger, frustration with thousands of Sonos enthusiasts 

to make things worse they don’t provide rollback which in my case has made me throw away two perfectly working CR200 controllers.. couldn’t even reconnect to existing S1 after Sonos release the upgrade, shame on them!😂😂😂

 

Lyricist III
August 2, 2020

And before u ask, yes have worked with Support, submitted diagnostics and more… spending multiple hours on the phone.

even supports (anonymously admitting) S2 is buggy not ready for prime time