Sonos S2 Slow Functionality

Hi @chrisOV.

Thank you for reaching out to Sonos Community.

It's odd that you're having this kind of delay, how about other music services?

Some of the community members might provide their own opinion about this as well.

If you need help with any other information, please be sure to let us know

I’m having a similar experience after my upgrade to S2. Especially with Amazon Music services. I’ve been having intermittent problems playing back music from Amazon. Particularly my Amazon playlists. I tried playing a few of my playlists yesterday with almost no success. I cleared the queue and clicked my playlist and nothing would happen. Sometimes it would start playing after about 20 seconds but the album art wouldn’t render and there were times when it did populate the album art but the sonos app said it lost connection to Amazon Music. As of this morning it seems rock solid again so I’m not sure what’s going on. Maybe it’s related to network traffic? I’ll see if it’s still rock solid later this afternoon. My Sonos One’s/ Sonos Ports are hard lined to my network switch so I know it’s not my network. I also reset my entire network (Verizon Router/WiFi router/Network switch/Sonos One’s/Sonos Ports). It’s probably important to note that if I played stations from TuneIn/iHeartRadio everything worked at the speed I’m used to but the real test would be skipping through songs and I can’t do that with music stations. I don’t have any other music streaming service to test like Spotify to see if the problems exists there too. 

Amazon music and S2 has been problematic.  I’ve had delays and lost connections where my music stops playing.  I tested Pandora and no issues.  I’m not sure if it’s a Sonos issue or an Amazon issue but something isn’t right.  I’ll test today and see.  

I’m glad I’m not alone! Thanks for adding to this thread ahans. 

I have the same issue and I’m on S1 since I still have the older play 5’s. Yesterday, I literally could not play any of my playlists on Amazon. It kept losing connection and skipping through all songs, no matter what playlist I was trying to play. It’s been an issue for a couple months now. Just not as bad as yesterday. I have about 150 download speeds coming off my router, with no issues with any other devices but Sonos. I thinking about upgrading the play 5, but if the S2 is experiencing the same problems, it might be time to move on to another streaming device. These things aren’t cheap!

Just an update. It was a bit slower later in the afternoon but not as bad as yesterday. At least I was able to play my Playlists.

No issues at all yesterday or today. I think the problem is with Amazon. I couldn’t play anything on Saturday which was the holiday and everybody was probably streamer music on Amazon, whether it be Alexa or other devices and slowed everything down. Especially, when you stream playlists in HD or Ultra HD like I have from Amazon. 

Yeah seems pretty solid today. A bit of a slowdown yesterday but nothing like yesterday. On Saturday I was able to play my playlists using the Amazon Music app and was able to skip through songs pretty quickly. Using the Sonos app...not so much. Probably something wrong with Amazon’s API that Sonos communicates with. HD and Ultra HD only pertains to Video, not audio. 

It’s happening again today….

One potential contributor to this issue is simple wifi interference, which interferes with communication between your controller and the speakers, causing perceived delays in executing a command on the controller. Wi-Fi interference can be random, so it might affect you ‘now’, but not ‘then’. 
Beyond the data in the FAQ I linked, I’d also recommend a simple refresh of your network by unplugging all Sonos devices from power, then rebooting your router. When the router comes back up, plug back in your Sonos devices. It’s not a guaranteed fix, but it certainly wouldn’t hurt.