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Sonos Radio Reauthorize

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Hi,

My Sonos system comprises round 10 Play:1, several Play:3. All works brilliantly and I love it. Moved over to Sonos Radio and very pleased … apart from one thing.

Every 10-14 days alarms stop working first thing - I get the infernal chime instead of Radio 4 at 630am! When I check the app it says radio needs reauthorised. When I click to authorise it all works fine again and stays that way for another period of time before the whole saga starts again. This has now happened maybe 5 or 6 times.

Is there any way to make the authorisation permanent? I don’t have this authorise problem with Apple Music or Spotify. It is rather annoying as always appears on a 630am alarm then I need to fiddle around to get Radio 4 for wakeup!

If anyone can offer any assistance I would be very grateful. Thanks in advance!

Kind regards

Andrew

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Ken_GriffithsAnswer

Happened again. Playing fine on two groups. Tried to change station. App reports unable to change to BBC world service. Close and open app. No change. BBC radio 2 playing and 6 music on another group. Same issue. Can’t change station on other groups. go to settings. Click reauthrorize and all fine again. No other change needed.

Before trying reauthorize I tried tune in. No issues at all despite not being used for weeks. No authrorize problem there or on Apple or Spotify.

alarms moved to tune in away from Sonos radio for bow. Contemplating moving all favourites to tune in. It worked for years without a glitch.

can anyone shed any light before I make move back to TuneIn?

I would suggest that when you encounter the issues mentioned, you perhaps submit a system diagnostic report and post any references back to this thread. Then when you have gathered some data, to contact Sonos Customer Care via this LINK and ask them to take a closer look at your setup and issues.

I’m currently subscribed to Sonos Radio HD and so cannot assist, but have not had anything similar and had some stations playing for many hours some days without a problem, but this might be system, or even region related. The diagnostics will hopefully help to get the issue resolved.

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Christof Specker

Lyricist III

Why do I have do reauthorize my account in the system settings every few days to keep Sonos Radio functioning? This is boaring.

Ken_Griffiths

Why do I have do reauthorize my account in the system settings every few days to keep Sonos Radio functioning? This is boaring.

You should not need to do that, see my earlier post above about contacting Sonos Customer Care after submitting a system diagnostic report when it next happens again. The link in that post provides options to contact their support team by email, phone etc.

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Another_Newbie

Lyricist I

And another me too, and yesterday it was even worse as it refused to reauthorize. What was even more annoying was that I was in the middle of playing playlist and it just stopped.

There seems to be a fundamental problem with the SONOS Radio app as this is happening to so many of us, all with different configurations.

My system and applications are all up-to-date.

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PatWen

Contributor I

There seems to be a fundamental problem with the SONOS Radio app as this is happening to so many of us, all with different configurations.

My system and applications are all up-to-date.

Agreed.

I have had the exact same issue as you describe.
This morning, I faced the dreaded Sonos Chime instead of radio, and I am now unable to reauthorize the account.
All my systems are up to date as well.

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Phill Featherstone

Lyricist I

I have exactly the same problem, which happens just as others have described it. As has been said, it doesn’t happen with any other streaming service, therefore I doubt it’s to do with channel selection or placement of the equipment (I’ve addressed all that anyway). Clicking reauthorise solves it immediately, but as TuckerJ pointed out, it’s especially frustrating when it happens on the morning alarm. It also should be completely unnecessary. This is happening to enough people for it to be fairly clear it’s a problem with Sonos Radio and not with individual systems and set ups. Sonos ought to be able to correct this. I subcribe to Sonos Radio HD but plan to cancel unless this matter can be resolved.

PhillF

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ianmac

Contributor II

and another me too.

Was happily playing 6 Music, went to change to Radio2 and failed to play, a tunein source played no problem, went into Music Source → Sonos Radio, instantly got need to re-auth message, clicked OK and all fine again.

Happens every couple of weeks

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ianmac

Contributor II

Just submitted 766185134 as it did it again this morning

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5131user

Contributor II

I have been having the same problem. I have to reauthorize every 1-2 weeks. Not a major problem but it is a problem that should be addressed and fixed by Sonos. Instead, they will just respond with the same infuriating answers (check your cable, isp speed, wifi channel etc) when they know damn well it is a common problem occurring with many accounts. Sonos support … same as it ever was...

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ianmac

Contributor II

yup happened again for me, and agree checking your wifi channel is pointless, the only that that works is going into Sonos Radio and re-auth’ing

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ACH550

Lyricist I

I have the same issue, exactly. I have done the things minus the reporting, but plainly it’s not a problem with my system. This is a problem with the app, please fix your stuff Sonos.

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