Trending Lyricist I

Answered

Sonos Radio Reauthorize

39 replies
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Hi,

My Sonos system comprises round 10 Play:1, several Play:3. All works brilliantly and I love it. Moved over to Sonos Radio and very pleased … apart from one thing.

Every 10-14 days alarms stop working first thing - I get the infernal chime instead of Radio 4 at 630am! When I check the app it says radio needs reauthorised. When I click to authorise it all works fine again and stays that way for another period of time before the whole saga starts again. This has now happened maybe 5 or 6 times.

Is there any way to make the authorisation permanent? I don’t have this authorise problem with Apple Music or Spotify. It is rather annoying as always appears on a 630am alarm then I need to fiddle around to get Radio 4 for wakeup!

If anyone can offer any assistance I would be very grateful. Thanks in advance!

Kind regards

Andrew

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Ken_GriffithsAnswer

Happened again. Playing fine on two groups. Tried to change station. App reports unable to change to BBC world service. Close and open app. No change. BBC radio 2 playing and 6 music on another group. Same issue. Can’t change station on other groups. go to settings. Click reauthrorize and all fine again. No other change needed.

Before trying reauthorize I tried tune in. No issues at all despite not being used for weeks. No authrorize problem there or on Apple or Spotify.

alarms moved to tune in away from Sonos radio for bow. Contemplating moving all favourites to tune in. It worked for years without a glitch.

can anyone shed any light before I make move back to TuneIn?

I would suggest that when you encounter the issues mentioned, you perhaps submit a system diagnostic report and post any references back to this thread. Then when you have gathered some data, to contact Sonos Customer Care via this LINK and ask them to take a closer look at your setup and issues.

I’m currently subscribed to Sonos Radio HD and so cannot assist, but have not had anything similar and had some stations playing for many hours some days without a problem, but this might be system, or even region related. The diagnostics will hopefully help to get the issue resolved.

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T

TuckerJAuthor

Trending Lyricist I

Happened again. Playing fine on two groups. Tried to change station. App reports unable to change to BBC world service. Close and open app. No change. BBC radio 2 playing and 6 music on another group. Same issue. Can’t change station on other groups. go to settings. Click reauthrorize and all fine again. No other change needed.

Before trying reauthorize I tried tune in. No issues at all despite not being used for weeks. No authrorize problem there or on Apple or Spotify.

alarms moved to tune in away from Sonos radio for bow. Contemplating moving all favourites to tune in. It worked for years without a glitch.

can anyone shed any light before I make move back to TuneIn?

Ken_GriffithsAnswer

Happened again. Playing fine on two groups. Tried to change station. App reports unable to change to BBC world service. Close and open app. No change. BBC radio 2 playing and 6 music on another group. Same issue. Can’t change station on other groups. go to settings. Click reauthrorize and all fine again. No other change needed.

Before trying reauthorize I tried tune in. No issues at all despite not being used for weeks. No authrorize problem there or on Apple or Spotify.

alarms moved to tune in away from Sonos radio for bow. Contemplating moving all favourites to tune in. It worked for years without a glitch.

can anyone shed any light before I make move back to TuneIn?

I would suggest that when you encounter the issues mentioned, you perhaps submit a system diagnostic report and post any references back to this thread. Then when you have gathered some data, to contact Sonos Customer Care via this LINK and ask them to take a closer look at your setup and issues.

I’m currently subscribed to Sonos Radio HD and so cannot assist, but have not had anything similar and had some stations playing for many hours some days without a problem, but this might be system, or even region related. The diagnostics will hopefully help to get the issue resolved.

T

TuckerJAuthor

Trending Lyricist I

Will do. Next time the authorise issue shows up I will not do anything until I have generated a debug.

Odd thing is there is absolutely no other issues. All other services work fine - Audible, Apple, Spotify, TuneIn and myTuner. I am not an intense user and Sonos is mostly a multi-room radio for me and even then mostly for BBC 2,4 and 6 with some WS. I have often wondered if I should add a basic radio to a whole home FM transmitter and go for dumb radios and smart plugs to switch on!

Sonos Radio will play for days. When the authorise issue shows up all playing stations continue playing. I just cannot select a new station or any alarm that would start a new stream will not work. This is corrected with a simple re-authorise. No playing streams stop working. One stream (Radio 2 on a stereo pair) has been playing for over 14-days with no glitch and has gone through three re-auth!

I am very keen to add Sonos HD but not willing to do so while this issue happens.

I will leave things as they are and continue to use Sonos Radio until the issue pops up again. When it does I will dump the diagnostics and post a message here.

Thanks for all the assistance. It is much appreciated.

Ken_Griffiths

TuckerJ,

I forgot to mention to also check the Sonos Status Page when you next encounter an issue:

https://status.sonos.com

Just in case there is a temporary outage of the Sonos Radio Service… which may ‘perhaps’ occasionally happen too, from time to time, just to save you the time and trouble of reporting.

E

Eldee

Contributor I

Exact the same problem here. I also use my Sonos system as an alarm clock and every x days I need to authorize the account again. Nothing of the above helps. It’s the only service that has that behavior.

Ken_Griffiths

Exact the same problem here. I also use my Sonos system as an alarm clock and every x days I need to authorize the account again. Nothing of the above helps. It’s the only service that has that behavior.

I would also suggest that when you encounter the issues, you perhaps submit a system diagnostic report and post any references back to this thread. Then when you have gathered some data, to contact Sonos Customer Care via this LINK and ask them to take a closer look at your setup and issues.

T

TuckerJAuthor

Trending Lyricist I

As expected it has happened again. Around 5 days since last time. Alarm was chime instead of radio.

I did nothing and generated a support diagnostic while chime playing! The id is 1674647213. Do I need to do something else to ask Sonos support to look at this?

I am guessing if I go to services and reauthorise now it would resolve. However I will leave it as is in case anyone has other info to suggest or another diagnostic is required. I can use tunein and it will Play fine. Sonos radio will remain locked until I reauthorise.

Thanks in advance for any assistance.

T

TuckerJAuthor

Trending Lyricist I

I have not reauthorised Sonos radio. Still cannot select a station. TuneIn and myTuner play without issue. Spotify fine. Audible fine.

It is Always and only Sonos radio. No other issues. No other action needed other than reauthorise.

I cannot find any other reason or solution. I am quite happy to forget about Sonos radio if only I could delete it from services but cannot.

I have heard nothing after submitting and linking the diagnostic. I am not used to this and wonder if I need to advise anyone the diagnostic has been submitted.

Thanks in advance for any assistance.

Ken_Griffiths

TuckerJ,

Perhaps see my earlier post above about contacting Sonos Customer Care after submitting your diagnostic report. The link in that post provides options to contact their support team, email, phone etc.

C

Captain Biggles

Enthusiast I

Ditto.

Have given up on Sonos Radio and gone back to TuneIn. Struggled to see an advantage of SR if I’m honest...

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