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Rajko
Contributor I
September 10, 2020
Question

Sonos Radio not working properly

  • September 10, 2020
  • 27 replies
  • 11504 views

Hello,

I've had to reset my speaker as radio stations weren't working. I've managed to get the speaker back up and running and it plays some radio stations from tune in and Sonos Radio but It won't play any foreign stations which it did do previously until today. What is the issue with it? Also tune in won't find every country under its locations where as before it did, any ideas why this is?

Manythanks 

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    27 replies

    Mark P
    Mark P
    Retired Sonos Staff
    September 10, 2020

    Hi @Rajko.

    Welcome, thank you for reaching out to Sonos Community.

    Just want to know what country are you right now?

    Submit a diagnostic report also for us to see whats going on inside your Sonos device

    If you need help with any other information, please be sure to let us know.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    RajkoAuthor
    Contributor I
    September 10, 2020

    Hi @Mark P ,

    I'm writing to you from the UK. I have done a diagnostic report my confirmation number is 913675466

    Many thanks 

    Perso
    Lyricist II
    September 11, 2020

    HI there

    Also writing from the UK and experiencing the same problem. Foreign radios have stopped working as of yesterday...Reset both Wifi and my Sonos speakers. Still not working.

     

    Any help/guidance appreciated. Thanks

    Mark P
    Mark P
    Retired Sonos Staff
    September 11, 2020

    Hi @Rajko and @Perso.

    Welcome, thank you for reaching out to Sonos Community.

    I just read a thread regarding TuneIn in UK.

    This might be the answer we are looking for or I might be wrong click here.

    Let us know if it works. If you need help with any other information, please be sure to let us know.


     

     

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    lonestay
    Trending Lyricist I
    September 11, 2020

    I understand that Tune-in are having legal problems but what has that to do with Sonos radio ? Is Sonos radio just a re-skinned Tune-in clone? I am in the UK and love listening to overseas broadcasts, and if i am not getting those then a big enjoyment factor of Sonos is missing.

    RajkoAuthor
    Contributor I
    September 11, 2020

    @Mark P  that artical is from 2019, everything was working fine until yesterday and as @lonestay has mentioned this problem isn't just with tune in radio but with Sonos radio also. I listen to broadcasts from abroad and they are not working all of a sudden but the likes of Talksport which is a British sports radio works on both tune in and Sonos radio. Tune in won't even show the country that I want to listen to anymore, majority of European countries are missing from the list on location. One of the main reasons I got Sonos was for its radio features 

      lonestay
      Trending Lyricist I
      September 11, 2020

      Rajko my tuner radio still gives you world wide radio coverage so you can use that through Sonos .

      RajkoAuthor
      Contributor I
      September 11, 2020

      @lonestay I'll have a look at that when I get home. Still would like to know the reason behind the other 2 services not working, bit embarrassing especially for Sonos Radio. Thanks anyway 

      lonestay
      Trending Lyricist I
      September 11, 2020

      your welcome, my tuner radio can be found in the Sonos list of add ons in the app, its a bit of a let down that Sonos radio was launched with a fanfare with the S2 app ,and couple of months later the majority of it is broken !

        Perso
        Lyricist II
        September 11, 2020

        Thanks for the reply Mark

        This was back in 2017 though...TuneIn has worked fine until this week, unless there has been some recent high court ruling.

        However, Sonos Radio- Your product- is also offering those foreign radios and does not work. Is this related? Essentially, are foreign radios no longer accessible to play via Sonos?

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