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Contributor I
Sep 10, 2020 8:40 PM UTC
Question

Sonos Radio not working properly

Hello,

I've had to reset my speaker as radio stations weren't working. I've managed to get the speaker back up and running and it plays some radio stations from tune in and Sonos Radio but It won't play any foreign stations which it did do previously until today. What is the issue with it? Also tune in won't find every country under its locations where as before it did, any ideas why this is?

Manythanks 

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27 replies

Trending Lyricist I
Sep 11, 2020 8:59 AM UTC

Thats the thing Sonos had Sonos radio as a selling point to upgrade/trade-up your old gear, with the new S2 app offering this whole new Sonos experience that now doesn't function fully. I assume Sonos are going to sort out international licensing so that we can listen to worldwide radio once again? otherwise Sonos radio is well, not that big a selling point .  

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Lyricist II
Sep 11, 2020 9:24 AM UTC

@lonestay- Thank you for the tip re myTuner Radio- It now works for me…

Don’t get the point of Sonos Radio as it doesn’t work but no doubt some very smart updates coming soon...:)

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Lyricist I
Sep 11, 2020 9:39 AM UTC

OK - I got this working.  At first I thought the problem was due to Boris and his law breaking but the above has solved the problem.  How is a non-tech person supposed to have worked this through.  Sonos … this is a disgrace and will cost you many customers if you don’t sort this out.

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Lyricist I
Sep 12, 2020 8:32 AM UTC

Hi , I live in UK and I use to play few radio station from Romania , suddenly for some  days now I’m not able anymore to play any of this station , in fact I can’t find any Romanian station on tuneIn anymore  , I’ve tryed every single way but unfortunately no success . Please can anyone help me . 

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Trending Lyricist I
Sep 12, 2020 9:01 AM UTC

Same here. Took a while to find this thread. Disgusting that I had to find this out for myself. Get your act together Sonos

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Avid Contributor I
Sep 12, 2020 4:44 PM UTC

Lots of people asking the same question, missing a unified response from SONOS here.

The issue is not related to any software version of sonos app or node firmwares!

Is seems to have been caused by a dispute between Warner Music UK and Sony Music Entertainment UK and the US TuneIn company.

See https://www.simkins.com/2020/01/uk-users-can-tunein-to-overseas-radio-but-tunein-needs-a-uk-licence/

What a mess, so if you manually add your overseas stations via the sonos app, that is ok as long as the are not passed through by TuneIn.

One think SONOS should do is to create a ‘generic’ favourite list, stored in the sonos units that can be used to store radio stations from any provider or manually added, so that you don’t have to go through the last played, favourite lists of each service provider. Store the original streaming URL in it to prevent these issues of providers being selectively blocked on geo location basis.

So blame Warner Music UK and Sony Music Entertainment UK for the current blocking issues!!!

Sonos please do a better job in communicating with your customers. I thought you might have learned something after the CR100 and drop of support of older equipment issues in the recent years!

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Trending Lyricist I
Sep 12, 2020 7:37 PM UTC

So what are Sonos going to do about this ? Sonos radio was part of the S2 upgrade/buy new equipment/dont want old kit “sell” by Sonos and now i cant get one of the things that was so enjoyable about Sonos. Sonos must have been aware of Tune-ins on going court case when they set up Sonos radio ? Is Sonos radio just a reskinned Tune-in service? If not then sonos should be sorting out licence agreements worldwide for their radio service, Sonos didnt give us a lot when they introduced S2 and now in the UK we have even less . 

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Trending Lyricist I
Sep 13, 2020 11:13 AM UTC

There are so many threads now on this forum about internet radio, is it not time to consolidate into one thread ? Or maybe Sonos could come up with a solution and communicate it to us? I think most of us are aware of the reasons of why the blackout happened, but all we are interested in is what are Sonos going to do about getting Sonos radio, their own product up and running fully again .

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Lyricist II
Sep 14, 2020 7:16 AM UTC

Radio will not play for me either. What is going on?

You can't make a speaker that has become less functional with an update. 

Why can I not listen to internet radio anymore?

I'd like to raise a ticket but you removed that option conveniently for yourselves. 

These stations broadcast fine on web browsers.

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Senior Virtuoso
Sep 14, 2020 7:21 AM UTC

Radio will not play for me either. What is going on?

You can't make a speaker that has become less functional with an update. 

Why can I not listen to internet radio anymore?

I'd like to raise a ticket but you removed that option conveniently for yourselves. 

These stations broadcast fine on web browsers.


Have you read any of the posts above? The reasons and solutions are there. 

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