Sonos Radio HD - Unable to play "Sonos Radio" - access is denied

Forum|Forum|2 years ago
February 25, 2024
19 replies
1194 views

I’m trying to play Sonos Radio HD, and reconfirmed my subscription and billing are active. On the mobile app or even using the PC controller I keep getting an “Sonos Radio HD - Unable to play "Sonos Radio" - access is denied” error. The song plays, then skips to another part of the song, then ends.

Just me or anyone else?

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Best answer by Ken_Griffiths

There’s now a message on the Sonos services status page about the Sonos Radio audio interruption issue… see here:

https://status.sonos.com

Show previous replies

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sandman007

Lyricist I

I am getting the same message too

O

OhioEve

Lyricist I

Also getting the same message and having the same issues.

M

Mystic6

Lyricist I

I'm so glad to find it's not me. Yeah, plays beginning of song, then skips to end. The commercials play in full, though!

Is there a hotline to call on a Sunday? This is annoying the hell out of me.

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Eric Lauzon

Contributor I

I am having the same issue since this morning, songs are being skipped and adds are playing when it was 95% music. App issue?

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tonyballinger

Lyricist I

Seems hit and miss. I can’t play The Lighthouse at all, but I can play Cocktail Hour — but it seems like it’s skipping songs. Same issue happens on my older iPad and my newer iPhone. Seems like the service has gone wacky today.