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Sarno
Avid Contributor I
Jan 11, 2024 6:27 PM UTC
Answered

Sonos radio favourite not show on Favourites on app

A Sonos radio favourite, listed in the search results, does not show up in the list of Favourites (on the app).

Other stations are okay. Only this Sonos radio station is missing.

Unusually, in the Search result the Sonos station had a full page with a description and also a

large button to make it a favorite. If this helps.

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    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    Jan 12, 2024 11:38 AM UTC

    Hello @Sarno, welcome back!

    I just tried adding Sky News radio from Sonos Radio to my favorites by pressing the button you shared and I can successfully see it under my Sonos Radio Favorites.

    I would suggest trying to remove and re-add to Favorites if you haven’t, and if that doesn’t resolve it, maybe try with a different controller (smartphone/tablet).

    You should also make sure that your Sonos App is up to date.

    I hope this helps.

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    3 replies

    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    Jan 12, 2024 11:38 AM UTC

    Hello @Sarno, welcome back!

    I just tried adding Sky News radio from Sonos Radio to my favorites by pressing the button you shared and I can successfully see it under my Sonos Radio Favorites.

    I would suggest trying to remove and re-add to Favorites if you haven’t, and if that doesn’t resolve it, maybe try with a different controller (smartphone/tablet).

    You should also make sure that your Sonos App is up to date.

    I hope this helps.

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    Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
      Ken_Griffiths
      Ken_Griffiths
      Jan 12, 2024 12:00 PM UTC

      @Sarno,

      Perhaps also check you have the ‘star’ selected in the Sonos Radio Service, next to the ‘Favourites’ section …as disabling that will remove it from the ‘My Sonos’ area of the App. See screenshot:

       

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        SarnoAuthor
        Avid Contributor I
        Jan 18, 2024 3:53 PM UTC

        Hello @Sarno, welcome back!

        I just tried adding Sky News radio from Sonos Radio to my favorites by pressing the button you shared and I can successfully see it under my Sonos Radio Favorites.

        I would suggest trying to remove and re-add to Favorites if you haven’t, and if that doesn’t resolve it, maybe try with a different controller (smartphone/tablet).

        You should also make sure that your Sonos App is up to date.

        I hope this helps.

        Thanks Sotiris for trying this out. It still doesn't work for me. Am I looking in the wrong place perhaps? I am looking in My Sonos > Stations. Is this correct?

        Perhaps I have exceeded the maximum number of stations? How many are permitted?

        When I press the button circled in my screenshot from the search, the app DOES say “station added to your favorites”.

        My Sonos app is up to date and so is everything else I can think of. I can add other stations from other services but not from Sonos Radio.

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