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Contributor I
May 10, 2024 1:05 PM UTC

Sonos Radio and TuneIn not working after app update

Sonos Radio and TuneIn doesn’t work after the “May update”. I have to Reauthorize both but with TuneIn I get an error and with Sonos Radio a timeout…

I have installed the old app and with the old app radios are working fine, “updated” again the app and radio doesn’t work.

Anyone could Reauthorize Sonos Radio or TuneIn with the new app?

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57 replies

Lyricist II
Aug 9, 2024 7:03 AM UTC

I upgraded my Play:1 to S2, believing it was better, but my experience was horrible. And no, I am completely unable to add the TuneIn service. I authorize ok (on Android), but Sonos S2 says something went wrong. No error codes or anything. I tried multiple times. 

I think I will have to downgrade to S1. I don't want to be a beta tester. 

Sonos turned from reliable and just working to utter crap.

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Lyricist II
Aug 9, 2024 7:30 AM UTC

I upgraded my Play:1 to S2, believing it was better, but my experience was horrible. And no, I am completely unable to add the TuneIn service. I authorize ok (on Android), but Sonos S2 says something went wrong. No error codes or anything. I tried multiple times. 

I think I will have to downgrade to S1. I don't want to be a beta tester. 

Sonos turned from reliable and just working to utter crap.

I just tried again and this time it succeed. Now I have TuneIn added 4 times! Sigh. This is just stupid.

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Lyricist II
Aug 9, 2024 8:13 AM UTC

And now I get ads every 5 minutes and every 2-3 minutes I get one of two 10-15 second pauses with no audio. I have changed nothing in my wifi setup or the placement of devices. I guess Sonos simply has turned to shit.

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Contributor I
Aug 11, 2024 12:17 PM UTC

Hi,

 

Same here. Getting „Welcome to Tunein“ in a loop every 2mins or so, during which playback pauses and then either repeats a previous segment or skips parts of the running content. Currently the Sonos app is such a piece of garbage, that all my old Sonos equipment would just be scrap if it weren’t for the Raspi in the cellar enabling me to do Airplay to any of them. So I can at least resort to the mobile app and then use Airplay.

Cheers

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106rallye
Aug 11, 2024 5:21 PM UTC

This looks like the stream gets broken up: everything a new stream is started, TuneIn plays an ad. If so, this is not an app problem.

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Lyricist III
Aug 11, 2024 5:42 PM UTC

This looks like the stream gets broken up: everything a new stream is started, TuneIn plays an ad. If so, this is not an app problem.


Private streams go through TuneIn, now, and that means adverts are now injected into the stream, in my experience.

Some details here.

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Arrowmaker
Contributor I
Aug 15, 2024 1:20 PM UTC

I have found a solution to all these (and more) update problems.

 

But...I can't tell you because if Sonos find out, they will block it in the next upgrade.

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Prominent Collaborator I
Aug 15, 2024 3:19 PM UTC

Sonos Radio regularly goes into the authorization loop and doesn't work in reality. I have contacted Sonos support but they are unable to help since it appear to go away by itself a about a day later...

 

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Lyricist I
Aug 23, 2024 2:39 AM UTC

Can someone from this group more knowledgeable than me. Please give me advice on what are the viable alternatives to Sonos. I have had it with them. I was a happy user until the upgrade which turned out to be a downgrade. 

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Lyricist I
Aug 23, 2024 7:14 AM UTC

Can someone from this group more knowledgeable than me. Please give me advice on what are the viable alternatives to Sonos. I have had it with them. I was a happy user until the upgrade which turned out to be a downgrade. 

I am also planning to move to other products. I am not knowledgeable on specific alternatives, but I am planning to go for those implementing open standards. Sonos is a textbook case of a company becoming arrogant faster than the competencies of their software development team. When one decides to adopt their own standards they should have the gravitas to support them. They (and we) learned once more the lesson of vendor lock in and that today software is the ruler. Sonos will go down in history as another case of technological cluster..*fail*...

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