Contributor I

Answered

sonos plays one track only and not the entire album

9 replies
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Recently my sonos plays one track only and not the entire album as before. Any idea how to fix this?

Thx

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M

Monica PAnswer

Contributor I

It works again!

UKMedia

We’ll need some more information, as you haven’t completed your profile. Can you tell us:

1/ The source of your music?

2/ How are you initiating the music?

3/ How your devices are connected?

4/ What Sonos devices do you have?

Remember: Sometimes Red Wine helps :)

M

Monica PAuthor

Contributor I

1) android smart phone

2) sonos app

3) wifi

4) sonos play 5

UKMedia

Are you playing music from your device or from a streaming service on your phone?

Remember: Sometimes Red Wine helps :)

M

Monica PAuthor

Contributor I

From my device

UKMedia

Has this worked before? Have you rebooted your phone? Is the Album stored in your Music folder: https://support.sonos.com/en-gb/article/play-music-stored-on-your-android-device

Remember: Sometimes Red Wine helps :)

M

Monica PAuthor

Contributor I

Yes, it worked till recently, maybe an update of the app has changed something

UKMedia

Can you try again and then submit a diagnostic and post the number in this thread?

Remember: Sometimes Red Wine helps :)

M

Monica PAuthor

Contributor I

Will do thx

am now testing different albums

M

Monica PAuthorAnswer

Contributor I

It works again!

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