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Monmon
Contributor I
December 21, 2024
Answered

sonos playlist creation

  • December 21, 2024
  • 31 replies
  • 1451 views

Hi,

can’t read my old (previous Sonos app) playlists.

can’t create new playlists.

New app is really insane ! 
any solution or update please?

best regards 

christophe

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    Best answer by Corry P

    Hi ​@Monmon 

    Welcome back to the Sonos Community!

    The creation of new playlists or the editing of existing playlists are features not yet added to the new Sonos app. As a workaround, you should be able to do so from the Sonos app for Windows or MacOS.

    You should be able to play existing playlists, however, assuming the music service they point to is still accessible. Playlists are now stored in the Favourites section, but if they will not play, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

     

    31 replies

    Show previous replies
    Corry P
    Corry P
    Sonos Staff
    January 20, 2025

    Hi ​@MrCarib56 & @sjw

    Apologies - what you were told, you were told in error.

    For some reason, the agent you spoke to thought that TBD stands for To Be Decided, when it actually stands for To Be Determined. TBD was next to the ETA of a fix for that particular issue. So, they basically entirely misunderstood the information that they were looking at. The agent will receive feedback concerning this.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      giffo333
      Lyricist I
      January 27, 2025

      I have playlists which i can access via the sonophone app, which i have had to use since you released a new app which does less than the previous one. Baffling.

        Cman54
        Lyricist III
        March 4, 2025

        I like many miss the playlist editing function as I have spent countless hours creating playlists for special occasions and or just the mood that I am in at the moment.

        Sonos support convinced me to download the desktop app and I have say it is easy to do and the playlist editing function works well and is straightforward.(basically i am now editing my playlists on my windows computer and not my mobile).  Not perfect but an easy fix until the mobile functionality comes back. 

          giffo333
          Lyricist I
          March 5, 2025

          I also spent hours on playlists, but don't have a desktop. I suppose the question that needs answering definitively is, when will it be reintroduced to the app?

          Editor
          Enthusiast II
          March 5, 2025

          Hi ​@MrCarib56 & @sjw

          Apologies - what you were told, you were told in error.

          For some reason, the agent you spoke to thought that TBD stands for To Be Decided, when it actually stands for To Be Determined. TBD was next to the ETA of a fix for that particular issue. So, they basically entirely misunderstood the information that they were looking at. The agent will receive feedback concerning this.

          I hope this helps.

          Corry,

           Is it possible for you to get permission from someone to tell us the new ETA? 

          If not then it would be useful for some from the developer side to come and explain why the new design of this feature is proving so difficult to replicate in the new App.

          As someone else mentioned , to have a date of Oct published and then December and then nothing doesn’t fill anyone with confidence. 

          (my guess would be its something to do with the large volume of data that would be required by the new cloud app service in order for playlists to be displayed & controlled. Its probably too large for the cloud to request the detail from your player each and every time which would likely make it slow and unresponsive). 

          This must be one of the top features people want restored to the app and I cant comprehend the reluctance to be open about it. 

          Corry P
          Corry P
          Sonos Staff
          March 5, 2025

          Hi ​@Editor & ​@giffo333 

          I can’t give you a specific ETA, but this feature should be returning in one of the immediately immanent updates (as in, the next update, or the one after that).

          I hope this helps.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
            Editor
            Enthusiast II
            March 5, 2025

            Hi ​@Editor & ​@giffo333 

            I can’t give you a specific ETA, but this feature should be returning in one of the immediately immanent updates (as in, the next update, or the one after that).

            I hope this helps.

            and so in the meantime can we get a developer to explain why this has been such a difficult issue to resolve?  

            buzz
            buzz
            Grand Maestro
            March 5, 2025

            I’ll note that I still have access to all of my SONOS playlists created prior to the May update when I use the Windows desktop controller. I realize this info is not immediately useful info for anyone without access to a desktop controller. The good news is that eventually your old playlists will be back. The playlist data has not been destroyed because it is stored in the players, not the controllers.

            Corry P
            Corry P
            Sonos Staff
            March 5, 2025

            Hi ​@Editor 

            and so in the meantime can we get a developer to explain why this has been such a difficult issue to resolve?  

            In short, no.

            I would not know who to ask, just for starters.

            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
              Cman54
              Lyricist III
              March 5, 2025

              hi ​@giffo333 & ​@buzz 

              The very helpful support person only confirmed what is mentioned above that the update for playlist editing is coming shortly but didnt have any more info.

              I still have access via mobile to my original playlists and now with the desktop controller they can and are being updated ‘real’ time so I am relatively relaxed(again realize it is not helpful if you dont have a desktop)

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