Sonos Play 5 cannot play NAS music anymore

I suspect there was an update to your Synology, in which they turned off SMB v1. There’s another thread about this issue already. 

Addendum;

Synology Music app connects to the NAS and the Sonos and works fine.

Sonos app can’t access the NAS anymore from Windows 10, MacBook or iOS.

I can play the NAS music via Mac, iOS and PC with other software.

SMBv1 is 100% enabled.

So, what did Sonos support say, when you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

It seems unusual to me that this has affected only Synology users, and not anyone using other NAS devices, such as Buffalo, or Western Digital. 

I haven’t rang support yet. I’m not good with sitting on hold for ages. 😀 Usually I can sort these things myself...

and I have NTLMv1 active

Did you deactivate “Unix extensions” in your SMB.conf?

Saw that mentioned somewhere on here.

Thanks Stanley but I can’t find any ‘Unix extensions’ reference in my Synology NAS settings.

Interestingly, when I use the Synology Music app to play through the Sonos the Sonos app can then control the music list I set up. The Sonos app is basically the only program and app I have that cannot use the NAS.

Sounds like a permissions issue. The other stuff working isn’t relevant, what is critical is the credentials (and mode) the Sonos speakers use to read files from your NAS. Th only folks that can tell you that are Sonos support, after you submit a diagnostic code and ask.

The Sonos app does not ever read the NAS (after Setup), its all done by the speakers.

Looks to be a standard SMB switch, should be there even if not documented. Trying it can’t hurt.

See: