Contributor I

Answered

Sonos PC app can't individual speaker volumes in a group

41 replies
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I have the Sonos app installed on a Windows 11 PC. I have a group of three rooms that are almost always grouped together. On the Windows app I can control the group’s volume as a whole, but the individual room volume sliders don’t work, and the icon to mute/unmute is darkened out and can’t be clicked.

For reference I can control individual room volumes on my phone app.

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AirgetlamAnswer

There are already several threads about this. In at least one of them, it was reported that Sonos is aware of the issue, and working on it.

Bruce

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Sboy

Lyricist I

Same issue. Started with update 14.18. Originally, seemed random drop out of control of individual players. Now all, are not individually controlled from desktop. Seems rather stupid to have to get my iPhone or iPad to control playing system in room where my computer has the music library housed.

Airgetlam

Not sure I understand that statement. The location of the data being played has no impact. Nor does the location of the controller.

The actual ‘computer’ and ‘program’ running Sonos exists on Sonos devices, and not your own devices. Where the music is stored is merely a location that you tell the Sonos computer to reach out to to get the music. To Sonos, it makes no difference if it’s on a local hard drive, an NAS, a mobile device (android only), or an internet stream.

The controller is merely a remote control to access that program running on the Sonos, and display what’s going on there.

Bruce

A

Alegrove

Contributor I

Me too.

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CliffGo

Contributor I

Just started having same problem controlling speakers from PC app but all seem well with the android app. Why is Sonos not letting customers know what the problem is. Are they coming up with a solution?. Come on Sonos we are your customers...speak to us.

jgatie

Just started having same problem controlling speakers from PC app but all seem well with the android app. Why is Sonos not letting customers know what the problem is. Are they coming up with a solution?. Come on Sonos we are your customers...speak to us.

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BlissSpa

Lyricist I

Sonos PC app can't adjust individual speaker volumes in a group? When will this be fixed? Seems like this has been an issue for a few weeks now. Never was an issue prior to that… 😑

Airgetlam

If you click on the link provided by @jgatie , you’ll see that Sonos has recognized the issue and is working on it.

Bruce

K

kassey22000

Enthusiast II

So sad! Sonos breaks a main control function which many thousands of paying customers still use daily/hourly for the PC Controller app, and now state in an email directly from hi-level support team that it’s NOT expected to fix the issue till THE END OF THE YEAR!!! UNACCETABLE!

You broke it Sonos, fix it!

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sdh0407

If you click on the link provided by @jgatie , you’ll see that Sonos has recognized the issue and is working on it.

And that is all the response says. It does not say when anything will be done or provide any information on downgrading to previous version or provide any useful information about a solution.

Airgetlam

Correct. Sonos never gives information about when things will be fixed. Nor have they ever provided a method to ‘downgrade’ their software.

Bruce

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