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Dr K
Contributor I
August 4, 2019
Question

sonos not showing up in spotify connect

for the past few days I have been unable to play Spotify through Sonos directly from the Spotify app on my iPhone via Spotify connect. This used to work fine previously. It works fine when my partner uses her account on her iPhone, and works fine on my account via Spotify on my MacBook. I’ve tried all the recommended rebooting of router, Sonos speakers, iPhone etc. Have tried removing and reading Spotify account in Sonos app. Still no sign of my Sonos system on Spotify connect! Please help Sonos team, this is driving me nuts. Can still play Spotify via Sonos app, but this lacks serious functionality and so is not an acceptable solution.
Diagnostics report 1555445404
thank you in advance.
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    Ken_Griffiths
    Ken_Griffiths
    October 5, 2019
    posttenebras,

    It definitely does not apply in my case. As soon as I disconnect my mobile or tablet from the WiFi, all the Spotify devices in the speaker list just disappear completely and certainly cannot be played to. Perhaps it’s just a 'refresh' problem with your mobile device or its App. I’ve tried this both with iOS 12.4.2 and 13.1.2. my Spotify app refreshes immediately as I toggle the WiFi off/on and the devices disappear and reappear.

    I am assuming you are out out of range of your friends WiFi signal?

    I think you have an issue moreso with your mobile display.

    Perhaps try closing your App fully, by sliding it off screen and reopen it.
    Ignacio
    Lyricist II
    November 13, 2019

    I don’t believe that’s a bug but a setting in Spotify.

     


    Back to the topic. I’ve been experiencing the same issue for quite a few months already, my playbar is connected via Ethernet cable to my modem-router but still it doesn’t show up in my devices in the Spotify app, I have to restart everything (modem + playbar) every day to workaround it, but it doesn’t last much until it’s gone again.

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