sonos not showing up in spotify connect

12 replies
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for the past few days I have been unable to play Spotify through Sonos directly from the Spotify app on my iPhone via Spotify connect. This used to work fine previously. It works fine when my partner uses her account on her iPhone, and works fine on my account via Spotify on my MacBook. I’ve tried all the recommended rebooting of router, Sonos speakers, iPhone etc. Have tried removing and reading Spotify account in Sonos app. Still no sign of my Sonos system on Spotify connect! Please help Sonos team, this is driving me nuts. Can still play Spotify via Sonos app, but this lacks serious functionality and so is not an acceptable solution.
Diagnostics report 1555445404
thank you in advance.

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Dr KAuthor

Contributor I

Any possibility of a reply Sonos tech team?

Ken_Griffiths

Any possibility of a reply Sonos tech team?

This is mostly a user forum albeit Sonos Staff do pass-by here from time to time. Maybe contact customer support via this Link instead Although this is perhaps something that Spotify Support may need to resolve, as it’s their App that you are using.

Ryan S

Retired Sonos Staff

Hi Dr K, from the diagnostic, it looks like Spotify Connect is set up fine on the system and the cloud servers are connected to it. There isn't anything standing out to me that'd indicate this not working. Since it's just your iPhone, it could be with that phone's network connection, or the Spotify app on the phone itself. Have you tried uninstalling that app and installing it again?

If you're still having trouble and you haven't done so yet, I'd recommend following Ken's advice and contacting the support team live.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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Dr KAuthor

Contributor I

I tried uninstalling Spotify from my phone and reinstalling it. This seems to have solved that problem. Thanks!

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markknopper

Contributor I

Had this problem and deleting the Spotify app from the iPhone and reinstalling seemed to fix it so far. Thanks

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Posttenebras

Lyricist III

Had this problem and deleting the Spotify app from the iPhone and reinstalling seemed to fix it so far. Thanks

Did with mine, but after a day all disappeared again. Now even that fix won't help anymore 😞

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markknopper

Contributor I

With the latest updates to iOS 13 and Spotify app, this problem no longer happens frequently. However when it does and I don't see my speakers in the Spotify app marked with "Spotify Connect", I found this workaround: go to the Sonos app and select that speaker and play a few seconds of some song or podcast etc. Then going back to the Spotify app, you will see that speaker appear in the list.

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Posttenebras

Lyricist III

So. I spent an evening at my friends place on the other side of the city using her network and my Spotify account I could see her Sonos devices and play on them. When I got back home all my sonos devices reappeared in the list alongside hers! Now I can blast Dead Kennedys onto her system from my place and scare the bejeesus out of her love it 😊

Ken_Griffiths

Posttenebras,

I think you have to be on the same WiFi network to play to your friends speakers. My Spotify App on iOS says this ...