Contributor I

Answered

Sonos Library Will Not Update

4 replies
426 views

I am on Mac Monterey 12.6.1 I am running the S2 app 14.19. Since updating to S2 my library does not update fully.

Running into same issue on another Mac which runs Ventura.

I have tried the suggestions. Not working, anything new to fix? Thank you.

Setup

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Jamie AAnswer

Sonos Staff

Hi @cjshrad,

Looking into the diagnostics, I can see we’re getting a connection error between the computer and Sonos. There are a few steps we can attempt to see if they will resolve the issue.

Firstly, please make sure there aren’t any other devices on your local network with the same name as your computer, as this can prevent the Music Library update from being carried out. This is generally followed by the message “Computer refused the connection”, so if you aren’t getting that, move on to the next step.

A system reboot can help resolve this issue, reboot in this order: Router → Access Points (if applicable) → Sonos devices → Mac.

If these steps don’t resolve your issue, then I’d recommend reaching out to our support team as they have the tools necessary to help troubleshoot and resolve this issue.

buzz

Grand Maestro

Which SONOS players are you using? How large is your Library? Are any of your SONOS players wired to the network?

Jamie A

Sonos Staff

Hi @cjshrad, welcome to the Sonos Community!

To add onto what @buzz has asked, are you getting any errors messages when trying to update your library? If you are, they generally have error codes that correspond to a specific issue, which can help us figure out why you’re not able to update your library.

If you are getting an error, please try to update your library then submit a diagnostics once you receive the error message.

So we can help resolve this, more information would let us know what’s going wrong. Answering the questions from Buzz and myself will give us more insight into this issue.

While we can provide an answer for what the issue may be, you should also reach out to our support team to directly troubleshoot and resolve the issue.

C

cjshradAuthor

Contributor I

#1189102173

Thank you

Jamie AAnswer

Sonos Staff

Hi @cjshrad,

Looking into the diagnostics, I can see we’re getting a connection error between the computer and Sonos. There are a few steps we can attempt to see if they will resolve the issue.

Firstly, please make sure there aren’t any other devices on your local network with the same name as your computer, as this can prevent the Music Library update from being carried out. This is generally followed by the message “Computer refused the connection”, so if you aren’t getting that, move on to the next step.

A system reboot can help resolve this issue, reboot in this order: Router → Access Points (if applicable) → Sonos devices → Mac.

If these steps don’t resolve your issue, then I’d recommend reaching out to our support team as they have the tools necessary to help troubleshoot and resolve this issue.

Sign up

Login to the community