Sonos for Windows turns off when searching for system

Question

Sonos for Windows 11 starts but turns itself off while searching for system. My system works fine with both the latest Android and iOS apps.

I have tried deleting it, clearing the registry, restarting windows and downloading and reinstalling it on Windows but have the same problem.

My network is set to “Private, and I have set a rule on my firewall, which is provided by Bitdefender.

Any help would be appreciated

Tony Booth · Accepted Answer

Issue has been resolved. It appears to have been something to do with my antivirus (Bitdefender) and after completely shutting the AV down, rebooting the desktop and restarting the AV Sonos worked

Airgetlam · Answer

Just to be clear, are you talking about the ‘Windows Native’ app, downloaded directly from Sonos, or the Web app? What happens when you temporarily disable Bitdefender?

I think I’d call Sonos Support to discuss it. No one else seems to have reported this, although given the Windows app was essentially ‘frozen’ years ago, in favor of the mobile apps. But if you’re using the Web app….still, this may be a local issue.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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