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andy.eakin
Contributor II
Nov 16, 2022 6:56 PM UTC
Answered

Sonos Controller Update Failed. An Unexpected Error Occurred. Please Try Again

On MacOS 13.1, running on an M1 MacBook Pro.

Consistent error message when trying to update the MacOS Sonos app (on prompt in app). Only solution is to uninstall and reinstall.

Very frustrating!

Any ideas how to stop this happening?

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    ewolkoffAnswer
    Enthusiast II
    Jul 7, 2023 4:02 AM UTC

    The true fix is to go to Settings-->Privacy and Security--->App Management--->Turn on Sonos Installer.   Then you won’t have this update issue anymore and the app will update as intended.  

     

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    philbowell
    Lyricist I
    Apr 5, 2023 8:48 AM UTC

    I get this issue every time there is an update. I’ve now bookmarked the downloads page since it’s so hard to find… it would help if the app was a proper Mac app rather than the multi-platform kludge it is. 

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    FRJA
    Lyricist I
    Apr 6, 2023 11:37 AM UTC

    Just ran into this as well, hoped that last time was the last, but guess not...

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    interscot
    Contributor I
    Apr 18, 2023 3:55 PM UTC

    try going to your mac system settings, privacy and security and then app management, then sonos and allow sonos installer, …...worked for me after trying loads different things

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      LPENDLEY
      Lyricist II
      Apr 18, 2023 4:15 PM UTC

      I have been uninstalling and re-installing S2 desktop app for MacBook Pro (Ventura 13.3.1). However not working with today’s update. When I try to open the newest download (Sonos_72.2-39150.dmg) or drag into Applications folder, nothing happens. Sonos & Sonos Installer are included in “app management” in system settings. Any suggestions? Thank you

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      Laura P.
      Airgetlam
      Airgetlam
      Apr 18, 2023 4:52 PM UTC

      I’ve not had time to test 15.3 yet on my M1 Mac. Have you tried deleting the old one, emptying the trash, then a reboot before installing (or attempting to install) the new version?

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      Bruce
      LPENDLEY
      Lyricist II
      Apr 18, 2023 4:54 PM UTC

      Thanks. I was able to reinstall a couple of times, but was reverting to older version. Rebooted. Tried again, and this time finally installing. Thank you! Good luck to all! :)

       

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      Laura P.
        Airgetlam
        Airgetlam
        Apr 18, 2023 4:56 PM UTC

        It may have just been you catching the link in the process of it being updated. 

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        Bruce
        SoundDecisions
        Contributor I
        Jun 17, 2023 5:48 PM UTC

        On MacOS 13.1, running on an M1 MacBook Pro.

        Consistent error message when trying to update the MacOS Sonos app (on prompt in app). Only solution is to uninstall and reinstall.

        Very frustrating!

        Any ideas how to stop this happening?

         

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          Airgetlam
          Airgetlam
          Jun 17, 2023 8:16 PM UTC

          Try deleting the application completely. Reboot your Mac, then go to Sonos and download a fresh copy. When confronted, choose ‘join existing system’

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          Bruce
          craigmcg
          Lyricist II
          Jun 25, 2023 4:11 PM UTC

          Sonos - this problem has been around for a long, long time.  It seems like I’ve had to do updates this way at least for the last 4-5 times, maybe a lot more.

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