Contributor I

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Sonos Controller S2 16.5 (Build 82259204) - NAS library - album - compilations empty, "no selections are available"

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I am having troubles accessing albums stored in my NAS library, going via library/albums. All albums listed as “(Compilations)” (in grey, below the album title) are apparently empty, i.e. the Sonos controller shows “No selections are available.” when clicking on the album. “Ordinary” albums, i.e. showing instead the artist’s name under the album title, display the full album content.

When I access the “Compilations” albums via the library/folders/... selection, the album content is properly displayed.

Any solution?

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Corry PAnswer

Sonos Staff

Hi @Horatio

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with compilation albums appearing empty.

It is likely that the issue is due to metadata being missing from the affected tracks - please add “Various Artists” to the Album Artist tag of all tracks on the album.

There are many applications that can do this for you, including doing them en-mass, but I cannot recommend any specific ones. I assume iTunes allows it.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @Horatio

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with compilation albums appearing empty.

It is likely that the issue is due to metadata being missing from the affected tracks - please add “Various Artists” to the Album Artist tag of all tracks on the album.

There are many applications that can do this for you, including doing them en-mass, but I cannot recommend any specific ones. I assume iTunes allows it.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

H

HoratioAuthor

Contributor I

Thank you - I will try this out. I do have Metadatics (macOS), which should be able to do the job. I will let you know about the result (may take a few days).

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D

dsenechal

Lyricist I

This is a new “feature” that appeared to occur withing the last update 16.5 or one before. I used to have fragmenting of compilations but that got resolved in 16.3 (?). Now suddenly I have no tracks under anything marked as a compilation. And yes, there is metadata.

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Airgetlam

I would recommend that you submit a system diagnostic, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

H

HoratioAuthor

Contributor I

Hi @Horatio

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with compilation albums appearing empty.

It is likely that the issue is due to metadata being missing from the affected tracks - please add “Various Artists” to the Album Artist tag of all tracks on the album.

There are many applications that can do this for you, including doing them en-mass, but I cannot recommend any specific ones. I assume iTunes allows it.

I hope this helps.

Sorry for the delay - didn’t find the time to check this out.

Result:

The problem (empty album in music library) occurs when the “Compilation” tag in the metadata is set.
If the “Compilation” tag helps is deselected, the problem is solved and the album is shown with content in the music library. However:
If the tracks of the album have different values in the “Track Artist” tag, each track will appear as a separate album (one for each separate track artist). Evidently, this is undesired.
Only if the tracks of the album have the same “Track Artist” tag will they appear as a single album (*regardless* of the data in the “Album Artist” tag).

I will look into contacting Sonos support.

Regards,

Jan

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G

glesieutre

Lyricist I

Hi @Horatio

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with compilation albums appearing empty.

It is likely that the issue is due to metadata being missing from the affected tracks - please add “Various Artists” to the Album Artist tag of all tracks on the album.

There are many applications that can do this for you, including doing them en-mass, but I cannot recommend any specific ones. I assume iTunes allows it.

I hope this helps.

Do people really think this is a reasonable solution? It used to work fine in older versions, but now it is the users’ problem? I probably have a hundred such albums, and I would rather not discard the “album artist” information, since it is available. I, for one, don’t find Sonos’ approach to be reasonable.

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Corry P

Sonos Staff

Hi @glesieutre

My request is that you add info to your media tags, not remove it.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry P

Sonos Staff

Hi @glesieutre

You may also find the following post from @Ken_Griffiths useful:

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

glesieutre

Lyricist I

Hi @glesieutre

You may also find the following post from @Ken_Griffiths useful:

I hope this helps.

It helped, but involved a half-day of effort on my part. Seems like something Sonos broke that they could have fixed for everyone all at once.

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