Enthusiast I

Answered

Sonos Connect can no longer play music after Synology SMB update

Forum|Forum|3 years ago
April 13, 2023
96 replies
12588 views

My Sonos Connect can no longer play any music following an update to the SMB package on my Synology drive.

I’ve followed the guides about setting up the appropriate SMB1 access allowing NTLM access, but when I try and connect, I just get “access denied” even though my S2 products are pointed at the same share.

The NAS logs show the S1 product connecting but the Sonos app is throwing the error.

Has anyone else experienced this and does anyone have a solution?

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Best answer by DuncanF

I found this thread this morning after updating my DS918+ yesterday and not being able to use my Sonos (all S1) Connects. Fortunately I found a solution on Reddit, but I thought I’d paste here for others who have this issue.

The solution is simply to downgrade the Synology SMB package from 4.15.x (Apr-2023) to 4.10.x. I used the final version of 4.10 (4.10.18-0548 dated 22-Dec-2022). You can download individual packages from Synology’s archive here: https://archive.synology.com/download/Package/SMBService

Login to your NAS using Putty or similar. Stop the SMB service and uninstall it.

sudo -i
synopkg stop SMBService
synopkg uninstall SMBService

Logon to your NAS in a browser. Go to the Package Centre and click “Manual Install”. Select the package you downloaded and install it.
Finally go to the Control Panel and re-enable SMB (File Services → SMB). Don’t forget to double check that NTMLv1 is enabled (File Services → SMB → Advanced → Others).

This takes only a few minutes and, for me, it restored my Sonos capability. YMMV. Obviously make sure you have appropriate backups in place.

Moderator edit: added space to “sudo -i”

Show previous replies

D

dlipetz

Avid Contributor I

Not sure atm, but try this instead?

THANK YOU @sjw! This solution worked for me and enables use of latest SMB package. Yay!

D

DuncanF

Trending Lyricist II

@DuncanF, I noticed a typo in your fix.

It should be sudo -i (a space after sudo). Could you edit original post?

Hope this helps others.

If someone can tell me how to edit a post I’ll happily update it! I must be missing the obvious …

I just noted that @sjw has a fix that will allow you to sitck with the most recent SMB pacakge, by tweaking `smb.conf`. If I can edit my post I’ll add a link to that, as that solution avoids the need to keep the SMB package on an older version.

Edit to add: so this seems to be an edit time window thing. I can edit this post, but not the ones I posted some days ago.

Corry P

Sonos Staff

Hi @DuncanF

Edit to add: so this seems to be an edit time window thing. I can edit this post, but not the ones I posted some days ago.

Correct - you get one hour to edit.

I have added the space for you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

SilverGreyAuthor

Enthusiast I

Not sure atm, but try this instead?

Thanks, this works for me!

P

PeterKarel01

Lyricist I

Hello Forum

The solution posted by DuncanF works fine, but it is unclear which version of "4.10.18-0548 dated 22-Dec-2022" should be used.
I have tried the whole list, but keep getting the message that it is not suitable for this system.
Can anyone help me with this.

My system is:
DS916+
DSM 7.1.1-42962 Update 5
INTEL Pentium N3710

Thanks in advance

S

sjw

Local Superstar

It should be the x86 option from here.

Or just change the smb.conf file and stay on the latest version.

P

PeterKarel01

Lyricist I

Hello sjw,

Thank you for your quick response.
Indeed it works with the x86 option.

In the near future I will change the Sonos system to a more “flexible” product, without the SMB1 restrictions.

Have a nice day

Stanley_4

Grand Maestro

No currently sold Sonos has any need for SMB v1, some of the older gear that has too little internal memory for the new Linux and SMB system still, and likely always will, have that need though.

S

slinty

Lyricist I

I found this thread this morning after updating my DS918+ yesterday and not being able to use my Sonos (all S1) Connects. Fortunately I found a solution on Reddit, but I thought I’d paste here for others who have this issue.

The solution is simply to downgrade the Synology SMB package from 4.15.x (Apr-2023) to 4.10.x. I used the final version of 4.10 (4.10.18-0548 dated 22-Dec-2022). You can download individual packages from Synology’s archive here: https://archive.synology.com/download/Package/SMBService

Login to your NAS using Putty or similar. Stop the SMB service and uninstall it.

sudo -i
synopkg stop SMBService
synopkg uninstall SMBService

Logon to your NAS in a browser. Go to the Package Centre and click “Manual Install”. Select the package you downloaded and install it.
Finally go to the Control Panel and re-enable SMB (File Services → SMB). Don’t forget to double check that NTMLv1 is enabled (File Services → SMB → Advanced → Others).

This takes only a few minutes and, for me, it restored my Sonos capability. YMMV. Obviously make sure you have appropriate backups in place.

Moderator edit: added space to “sudo -i”

Great works perfectly, many thanks !

This is the 3rd or 4th time that I have to search a solution to make Synology and Sonos give the service that worked before upgrade, once again the problem is on Synology side, too bad !

M

MSHHH

Lyricist I

Hello,

i coulnd´t install the x86 file - error - this package isn't supported or compatible!?! any ideas - restarting the disk station doesn't help. DSM 7.1.1-42962 Update 5

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