Enthusiast I

Answered

Sonos Connect can no longer play music after Synology SMB update

Forum|Forum|3 years ago
April 13, 2023
96 replies
12588 views

My Sonos Connect can no longer play any music following an update to the SMB package on my Synology drive.

I’ve followed the guides about setting up the appropriate SMB1 access allowing NTLM access, but when I try and connect, I just get “access denied” even though my S2 products are pointed at the same share.

The NAS logs show the S1 product connecting but the Sonos app is throwing the error.

Has anyone else experienced this and does anyone have a solution?

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Best answer by DuncanF

I found this thread this morning after updating my DS918+ yesterday and not being able to use my Sonos (all S1) Connects. Fortunately I found a solution on Reddit, but I thought I’d paste here for others who have this issue.

The solution is simply to downgrade the Synology SMB package from 4.15.x (Apr-2023) to 4.10.x. I used the final version of 4.10 (4.10.18-0548 dated 22-Dec-2022). You can download individual packages from Synology’s archive here: https://archive.synology.com/download/Package/SMBService

Login to your NAS using Putty or similar. Stop the SMB service and uninstall it.

sudo -i
synopkg stop SMBService
synopkg uninstall SMBService

Logon to your NAS in a browser. Go to the Package Centre and click “Manual Install”. Select the package you downloaded and install it.
Finally go to the Control Panel and re-enable SMB (File Services → SMB). Don’t forget to double check that NTMLv1 is enabled (File Services → SMB → Advanced → Others).

This takes only a few minutes and, for me, it restored my Sonos capability. YMMV. Obviously make sure you have appropriate backups in place.

Moderator edit: added space to “sudo -i”

Show previous replies

Majikthise

Lyricist II

I found this thread this morning after updating my DS918+ yesterday and not being able to use my Sonos (all S1) Connects. Fortunately I found a solution on Reddit, but I thought I’d paste here for others who have this issue.

The solution is simply to downgrade the Synology SMB package from 4.15.x (Apr-2023) to 4.10.x. I used the final version of 4.10 (4.10.18-0548 dated 22-Dec-2022). You can download individual packages from Synology’s archive here: https://archive.synology.com/download/Package/SMBService

Login to your NAS using Putty or similar. Stop the SMB service and uninstall it.

sudo-i
synopkg stop SMBService
synopkg uninstall SMBService

Logon to your NAS in a browser. Go to the Package Centre and click “Manual Install”. Select the package you downloaded and install it.
Finally go to the Control Panel and re-enable SMB (File Services → SMB). Don’t forget to double check that NTMLv1 is enabled (File Services → SMB → Advanced → Others).

This takes only a few minutes and, for me, it restored my Sonos capability. YMMV. Obviously make sure you have appropriate backups in place.

Thanks DuncanF, your tip worked great for me - all Sonos nodes old and new now present and correct!

A

Andy1205

Contributor I

I found this thread this morning after updating my DS918+ yesterday and not being able to use my Sonos (all S1) Connects. Fortunately I found a solution on Reddit, but I thought I’d paste here for others who have this issue.

The solution is simply to downgrade the Synology SMB package from 4.15.x (Apr-2023) to 4.10.x. I used the final version of 4.10 (4.10.18-0548 dated 22-Dec-2022). You can download individual packages from Synology’s archive here: https://archive.synology.com/download/Package/SMBService

Login to your NAS using Putty or similar. Stop the SMB service and uninstall it.

sudo-i
synopkg stop SMBService
synopkg uninstall SMBService

Logon to your NAS in a browser. Go to the Package Centre and click “Manual Install”. Select the package you downloaded and install it.
Finally go to the Control Panel and re-enable SMB (File Services → SMB). Don’t forget to double check that NTMLv1 is enabled (File Services → SMB → Advanced → Others).

This takes only a few minutes and, for me, it restored my Sonos capability. YMMV. Obviously make sure you have appropriate backups in place.

Duncan

Thank you so much. Having wasted an hour on the Sonos Helpdesk and 4 days waiting for Synology to respond, this has worked first time. Your help in sharing your solution is greatly appreciated.

Andrew

S

sjw

Local Superstar

@DuncanF, I noticed a typo in your fix.

It should be sudo -i (a space after sudo). Could you edit original post?

Hope this helps others.

I

Ivo_4

Trending Lyricist I

Is the new 7.2 beta RC also affected?

S

sjw

Local Superstar

Posted in wrong thread, please delete.

N

Nickk

Lyricist II

I found this thread this morning after updating my DS918+ yesterday and not being able to use my Sonos (all S1) Connects. Fortunately I found a solution on Reddit, but I thought I’d paste here for others who have this issue.

The solution is simply to downgrade the Synology SMB package from 4.15.x (Apr-2023) to 4.10.x. I used the final version of 4.10 (4.10.18-0548 dated 22-Dec-2022). You can download individual packages from Synology’s archive here: https://archive.synology.com/download/Package/SMBService

Login to your NAS using Putty or similar. Stop the SMB service and uninstall it.

sudo-i
synopkg stop SMBService
synopkg uninstall SMBService

Logon to your NAS in a browser. Go to the Package Centre and click “Manual Install”. Select the package you downloaded and install it.
Finally go to the Control Panel and re-enable SMB (File Services → SMB). Don’t forget to double check that NTMLv1 is enabled (File Services → SMB → Advanced → Others).

This takes only a few minutes and, for me, it restored my Sonos capability. YMMV. Obviously make sure you have appropriate backups in place.

Duncan

Thank you so much. Having wasted an hour on the Sonos Helpdesk and 4 days waiting for Synology to respond, this has worked first time. Your help in sharing your solution is greatly appreciated.

Andrew

Worked for me. thanks very much!

A

andyh747

Avid Contributor II

I found this thread this morning after updating my DS918+ yesterday and not being able to use my Sonos (all S1) Connects. Fortunately I found a solution on Reddit, but I thought I’d paste here for others who have this issue.

The solution is simply to downgrade the Synology SMB package from 4.15.x (Apr-2023) to 4.10.x. I used the final version of 4.10 (4.10.18-0548 dated 22-Dec-2022). You can download individual packages from Synology’s archive here: https://archive.synology.com/download/Package/SMBService

Login to your NAS using Putty or similar. Stop the SMB service and uninstall it.

sudo-i
synopkg stop SMBService
synopkg uninstall SMBService

Logon to your NAS in a browser. Go to the Package Centre and click “Manual Install”. Select the package you downloaded and install it.
Finally go to the Control Panel and re-enable SMB (File Services → SMB). Don’t forget to double check that NTMLv1 is enabled (File Services → SMB → Advanced → Others).

This takes only a few minutes and, for me, it restored my Sonos capability. YMMV. Obviously make sure you have appropriate backups in place.

Thanks so much for posting this. It worked perfectly for me too running a DS920+.

I’ve raised a support ticket with Synology just to add to others with the vain hope they might issue a fix. I very much doubt SONOS will do anything as they’ve been trying to move everyone off S1 units for a long time. However with 6 SONOS amps in the house I simply can’t afford to replace them all. On top of that they do everything I need them to and I really don’t see a need to replace perfectly operational units.

However I suspect updates like these will eventually render our S1 units unusable…….😞

D

dlipetz

Avid Contributor I

I too just discovered Denied access VIA smb 1….

The SMBService Parent Directory Lists 10 different versions (.spk) of the previous version of SMB to install…. I use a 920+, and would appreciate any help in determining which SMB Version I should install…

The 920+ uses the Intel Celeron J4125….. Just not seeing a clear link from it to the replacement choice of SMB File…..

Thanks!

I have a Realtek RTD1296 SoC in my Synology DS218play so which package should I use?

S

sjw

Local Superstar

Not sure atm, but try this instead?

D

dlipetz

Avid Contributor I

I too just discovered Denied access VIA smb 1….

The SMBService Parent Directory Lists 10 different versions (.spk) of the previous version of SMB to install…. I use a 920+, and would appreciate any help in determining which SMB Version I should install…

The 920+ uses the Intel Celeron J4125….. Just not seeing a clear link from it to the replacement choice of SMB File…..

Thanks!

I have a Realtek RTD1296 SoC in my Synology DS218play so which package should I use?

Figured it out, it’s the ARM V8.

@DuncanF - THANK YOU very much! My Sonos and Synology NAS are talking politely once again.

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