Sonos Apps add Spotify services

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Hi,my Sonos apps cant add Spotify service any solution?

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G

GuitarSuperstarAnswer

Lead Maestro

“We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to browse Spotify menus in the Sonos app or add the service until it’s resolved.”

https://status.sonos.com/incidents/1qmdqz5pv15f

"Receive with simplicity everything that happens to you." - Rashi

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H

HIndsightgenius

Contributor I

Hmmm….still not resolved for me.

Airgetlam

Try a couple of things. First, reboot your router. Next , reboot your speakers. Then try removing Spotify from your controller, and then add it back in.

Finally, if none of those work, submit a system diagnostic and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

H

HIndsightgenius

Contributor I

Try a couple of things. First, reboot your router. Next , reboot your speakers. Then try removing Spotify from your controller, and then add it back in.

Finally, if none of those work, submit a system diagnostic and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

This worked, thanks.

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